At a Glance
- Tasks: Provide friendly tech support and resolve issues for colleagues at DFS.
- Company: Join a dynamic team at DFS, a leader in the furniture industry.
- Benefits: Enjoy competitive salary, 22 days holiday, and health cash plan.
- Other info: Access to learning resources and career growth opportunities from day one.
- Why this job: Make a real impact by helping colleagues stay connected and empowered.
- Qualifications: 12 months in service desk support, customer service mindset, and problem-solving skills.
The predicted salary is between 33750 - 41250 £ per year.
- IT Service Desk Analyst cloned on 29-07-26 08:32:06
- Job
- Type: Permanent
- Job
- Sector: IT Region: Yorkshire
- Salary
- Description: Competitive salary based on skills and experience
About the role
As an IT Service Desk Analyst, you’ll be the first point of contact for technical support across DFS.
You’ll provide friendly and efficient assistance with a focus on getting things right the first time, ensuring our colleagues stay connected, supported, and empowered to do their best work.
You’ll bring together your technical know-how with a people-first approach to problem-solving.
This is an office-based role, with the shift pattern being 8 am-6 pm Monday to Friday, with the occasional weekend work involved.
- What you’ll be responsible for
- Logging calls, providing swift and accurate support, and resolving issues in line with our incident management standards.
- Tackling hardware, software, email, password resets, mobile devices, and IT equipment issues with empathy and determination.
- Resolving incidents/problems quickly and accurately, raising the bar for support excellence, and preventing recurrence.
- Escalating complex issues to the appropriate specialist teams, ensuring a smooth and effective handover.
- Working comfortably in a dynamic, fast-paced environment, while staying cool, efficient, and dependable.
- Preparing laptops, desktops, and mobile devices with precision, ready for colleagues to hit the ground running.
- Keeping support tickets updated with clear, concise notes right through to resolution.
- Working within a Team to collaborate to solve problems/incidents and prevent recurrence.
- This is an onsite role that will involve working weekends on a rota.
- What we’re looking for
- At least 12 months’ experience in a Service Desk or end-user support role.
- Active Directory experience, basic user setup and administration.
- Knowledge of operating systems, Google Workspace/Chrome OS, Windows 11, mac OS and Android.
- Experience with basic networking and monitoring tools, mobile device management, and can resolve common print solution issues.
- Experience with ITSM platforms, Jira Service Management, or other recognised tools.
- A customer service mindset. Someone who is friendly, approachable, and empathetic.
- Great attention to detail and has the ability to record information accurately.
- Problem solving capabilities, and is able to identify root causes, not just symptoms.
- Strong analytical thinking, the ability to think outside the box, seeing problems and incidents from a different angle.
- A positive attitude, a willingness to learn and optimism.
- The desire to take accountability, taking ownership of your work and delivering reliable results with a high degree of detail.
Don't let it discourage you if you don't have all of this experience, it's a guideline that will help you hit the ground running.
Room to grow
Everyone at DFS Group begins with a structured induction designed to help you understand our brands, our culture and how we work together.
From day one, you will have access to our online Learning Hub, filled with digital courses, tools and resources to support your development.
For leaders, we offer virtual workshops focused on building confident, capable leadership.
We also run skills-based workshops to strengthen core capabilities across the business.
Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity to gain external accreditation while you grow your career with us.
- Our DFS Group benefits
- 22 days holiday, plus the option to buy up to 5 more
- Enhanced family leave, with up to 20 weeks at 90% pay after one year, or 10 weeks at 90% if you’ve been with us less than a year
- Health cash plan from £2 a month, with everyday cashback
- Employee Assistance Programme for support when you need it
- Extras like flu vouchers, menopause support and health check
- Pension with company contributions
- Life assurance for peace of mind
- Sharesave scheme to save each month and invest in our future
- Structured induction from day one
- Access to our Learning Hub and skills workshops
- Leadership development and apprenticeship programmes
- 30% colleague discount, plus 15% for friends and family, three times a year
- Discounts and cashback at hundreds of retailers
- Smart Tech scheme to buy tech up to £1,000 through salary sacrifice
- Cycle to Work scheme for bikes and accessories up to £1,500
- Electric vehicle lease scheme with Octopus to help you save and reduce your impact
- One paid volunteering day each year
- Equal opportunities
We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve and makes room for different backgrounds, perspectives and experiences.
We turn that commitment into action through colleague networks, trusted partnerships and recognised accessibility initiatives such as the Hidden Disabilities Sunflower.
If your experience does not quite match every part of the role, we’d still love to hear from you.
If you need any adjustments or additional support during the application process, please contact our Talent Team at talent@dfs. co. uk and we will be happy to help.
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IT Service Desk Analyst cloned on 29-07-26 08:32:06 in Doncaster employer: DFS
DFS in South Yorkshire is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from competitive salaries, opportunities for professional growth, and a supportive environment that values data-driven decision-making. With a focus on enhancing audience engagement through cutting-edge digital marketing strategies, this role provides a meaningful opportunity to make a significant impact within the company.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst cloned on 29-07-26 08:32:06 in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DFS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DFS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace IT Service Desk Analyst cloned on 29-07-26 08:32:06 in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DFS:Your cover letter is your chance to shine! Tell us why you want to work at DFS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DFS!
How to prepare for a job interview at DFS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
