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- Tasks: Engage with customers to help them find their dream sofa and provide exceptional service.
- Company: Join DFS, the leading sofa retail specialist in the UK since 1969.
- Benefits: Enjoy a competitive bonus scheme, generous discounts, and opportunities for growth.
- Why this job: Be part of a fun team where your passion for customer service makes a real difference.
- Qualifications: Natural flair for engaging with customers and a positive, friendly attitude.
- Other info: Inclusive culture that celebrates diversity and offers comprehensive training.
The predicted salary is between 13 - 16 £ per hour.
As a Customer Experience Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them to understand their inspirations, individual style and lifestyle to help them find their dream sofa.
Working together in your close-knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer.
What you’ll be doing:
- Warmly greet customers and engage with them in a friendly and professional manner.
- Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa.
- Maintain thorough knowledge of DFS products, their features, benefits and cost.
- Completing customer orders via an Apple iPad & completing finance applications.
- Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer.
- Maintaining customer contact over the phone and by email, and supporting with the administration tasks.
- Represent DFS values and those of our brand partners in everything that you do.
The role is for you if:
- You have a natural flair for engaging with customers and thrive in a customer-facing role.
- You’re confident to proactively approach customers and discuss their needs.
- You’re able to build positive relationships within the store.
- You’re motivated by targets and KPI’s.
- You’ve got a dedicated work ethic and want to be recognised and rewarded for it.
- You want to work in a team environment where everyone is welcome and you can have fun.
- You have great attention to detail — you’ll be ordering furniture that is handmade to your customer’s specifications.
- You have a willingness to learn and a positive and friendly attitude.
- You enjoy being an administration whizz.
DFS Benefits:
- Retail Bonus Scheme - opportunity to earn bonus and uncapped commission every month.
- Progression and Development opportunities to grow your skills.
- A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell).
- Generous holiday allowance – the time you need to rest and relax and the longer you’re with us, the more time you’ll get! Opportunity to purchase additional holidays each year!
- Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member.
- Access to a range of high street & online discounts from: Sainsbury’s, ASOS, Currys PC World, IKEA, John Lewis and more.
- Discounted Gym and Cinema memberships to help you unwind.
- Group Pension Scheme.
- Group Sharesave Scheme.
- Life Assurance & Company Sick Pay.
- Full comprehensive training.
- Paid days to volunteer each year.
Customer Experience Advisor - 30 hours employer: DFS
Contact Detail:
DFS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - 30 hours
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into DFS's values and products. This way, you can show off your passion for their sofas and how you can contribute to creating that perfect customer experience.
✨Tip Number 2
Practice your people skills! Since you'll be engaging with customers daily, think of scenarios where you can demonstrate your ability to connect and understand their needs. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, let your personality shine through. Share why you're excited about the role and how your flair for customer service aligns with DFS's mission to make homes feel special.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s another chance to reiterate your excitement about joining the DFS team!
We think you need these skills to ace Customer Experience Advisor - 30 hours
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm shine through in your application! We want to see how much you care about helping customers find their dream sofa. Share any relevant experiences that highlight your passion for customer service.
Know Your Stuff: Familiarise yourself with DFS products and values before applying. We love candidates who can demonstrate knowledge about our range and show they understand what makes us special. It’ll help you stand out!
Be Yourself: We’re all about authenticity here at DFS. Don’t be afraid to let your personality come through in your written application. We want to know the real you and how you’d fit into our close-knit team.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DFS
✨Know Your Products
Before the interview, dive deep into DFS's range of sofas. Familiarise yourself with different styles, fabrics, and features. This knowledge will not only impress your interviewers but also show your genuine interest in providing customers with the best experience.
✨Show Your Passion for Customer Service
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your enthusiasm for helping others and how you can create a welcoming atmosphere that aligns with DFS's values.
✨Practice Active Listening
During the interview, demonstrate your ability to listen and engage. Practice asking open-ended questions and responding thoughtfully. This skill is crucial for understanding customer needs and will set you apart as a candidate who truly cares.
✨Teamwork Makes the Dream Work
Be ready to discuss how you work within a team. Share examples of successful collaborations and how you contribute to a positive team environment. DFS values teamwork, so showing that you can thrive in a close-knit setting will be a big plus.
