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For Companies At a Glance
- Tasks: Connect with customers and create a welcoming store environment while recommending products.
- Company: DFS is the UK's leading sofa retailer, creating stylish and affordable sofas since 1969.
- Benefits: Enjoy flexible hours, uncapped commission, a 30% discount, generous holidays, and wellbeing support.
- Why this job: Join a fun, supportive team that values your personality and passion for helping others feel at home.
- Qualifications: No sales experience needed; just bring your confidence, curiosity, and drive to succeed.
- Other info: We celebrate diversity and are proud to be an equal opportunities employer.
Your new role
At DFS, you\’re not just selling sofas – you\’re helping people feel at home. Whether it\’s a bed, mattress, or a comfy sofa, you\’ll bring your passion for service and help customers feel seen and heard.
We know life doesn\’t stop when your shift starts, from school runs to study time or just needing balance. That\’s why we offer flexible working patterns. If the listed hours don\’t quite fit, apply anyway and let\’s chat.
This role offers your earning potential in your hands, with a great basic salary and uncapped commission on everything you sell: the more you sell, the more you earn. Plus, we offer a monthly NPS bonus based on customer satisfaction.
What you\’ll be doing
- Connecting with customers and creating a welcoming store environment.
- Recommending products through honest conversations, ensuring customers know about all options and extras.
- Maintaining a tidy, inviting store.
- Being part of a supportive, fun team that celebrates success.
The role is for you if…
You\’re confident to chat, curious to learn, and driven to do your best. No sales experience? No problem – we provide training. We value personality, pride in your work, and a passion for helping customers feel at home. If that sounds like you, we\’d love to meet you.
Let us know if you need adjustments before your interview. Here\’s what to expect:
- A quick phone chat with our Talent Team.
- An in-store interview with your future Manager.
For more info, check out Your Pathway to a DFS Career on our Careers site.
About DFS
Did you know a DFS sofa is in one-third of Britain\’s homes?
Since 1969, we\’ve been creating and selling sofas that reflect people\’s unique styles. Our purpose is to bring great design and comfort into every home affordably and sustainably.
We\’re the UK’s leading sofa retailer, driven by our customers and people, with core values: Aim high, Think Customer, Be Real.
We celebrate diversity, champion inclusion, and support our colleagues through networks and partnerships, including supporting Doncaster Pride, the Hidden Disabilities Sunflower, and Carers UK.
We\’re proud to be an equal opportunities employer. Even if your experience isn\’t an exact match, we\’d love to hear from you.
- Uncapped commission on sofas, beds, mattresses, and extras. The more you sell, the more you earn, with a monthly customer service bonus.
- 30% colleague discount across DFS and Sofology.
- Generous holiday allowance, with options to buy more.
- Enhanced family leave and a paid volunteering day.
- Ongoing training and career development.
- Wellbeing support, including healthcare, Employee Assistance Programme, and gym discounts.
- Group pension and Sharesave scheme.
- Life assurance and sick pay for peace of mind.
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Customer Experience Advisor - 20 Hours employer: DFS
Contact Detail:
DFS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - 20 Hours
✨Tip Number 1
Familiarise yourself with DFS's product range and values. Understanding the different types of sofas, beds, and mattresses we offer will help you connect with customers and recommend the best options for their needs.
✨Tip Number 2
Show your passion for customer service during the interview process. Share examples of how you've helped others in previous roles or situations, as this aligns with our core value of 'Think Customer'.
✨Tip Number 3
Prepare to discuss your flexibility and willingness to adapt to different working patterns. Since we value work-life balance, demonstrating your ability to fit into various schedules can set you apart from other candidates.
✨Tip Number 4
Be ready to engage in a conversation about teamwork and collaboration. Highlight any experiences where you've worked successfully within a team, as being part of a supportive and fun team is essential at DFS.
We think you need these skills to ace Customer Experience Advisor - 20 Hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what DFS is looking for in a Customer Experience Advisor. Highlight your passion for service and ability to connect with customers in your application.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences that align with the role. Emphasise any customer service experience, even if it's informal, and showcase your personality and enthusiasm.
Craft a Compelling Cover Letter: Write a cover letter that tells your story. Explain why you want to work at DFS and how you can contribute to creating a welcoming environment for customers. Be genuine and let your personality shine through.
Prepare for the Interview: Anticipate questions about your customer service philosophy and how you handle challenges. Think of examples from your past experiences that demonstrate your ability to connect with people and provide excellent service.
How to prepare for a job interview at DFS
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers feel at home. Share any relevant experiences where you went above and beyond to assist someone, even if it wasn't in a sales role.
✨Prepare for Common Interview Questions
Anticipate questions about how you would handle customer interactions and what makes great customer service. Think of specific examples that demonstrate your skills and approach.
✨Demonstrate Your Team Spirit
DFS values a supportive and fun team environment. Be ready to discuss how you work well with others and contribute to a positive workplace culture.
✨Ask Thoughtful Questions
Prepare some questions to ask your interviewer about the company culture, training opportunities, and what success looks like in the role. This shows your genuine interest in the position and the company.
