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- Tasks: Engage with customers to help them find their dream sofa and provide exceptional service.
- Company: Join DFS, a leading furniture retailer with a fun and inclusive team culture.
- Benefits: Earn £12.21 per hour plus bonuses, enjoy discounts, and generous holiday allowances.
- Why this job: Make a real impact on customer experiences while developing your skills in a supportive environment.
- Qualifications: Passion for customer service, strong communication skills, and a willingness to learn.
- Other info: Great opportunities for progression and personal development in a dynamic retail setting.
The predicted salary is between 11 - 13 £ per hour.
As a Customer Experience Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them to understand their inspirations, individual style and lifestyle to help them find their dream sofa. Working together in your close knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer.
Responsibilities:
- Warmly greet customers and engage with them in a friendly and professional manner.
- Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa.
- Maintain thorough knowledge of DFS products, their features, benefits and cost.
- Completing customer orders via an iPad and completing finance applications.
- Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer.
- Maintaining customer contact over the phone and by email, and supporting administrative tasks.
- Represent DFS values and those of our brand partners in everything that you do.
The role is for you if:
- You have a natural flair for engaging with customers and thrive in a customer facing role.
- You’re confident to proactively approach customers and discuss their needs.
- You’re able to build positive relationships within the store.
- You’re motivated by targets and KPIs.
- You’ve got a dedicated work ethic and want to be recognised and rewarded for it.
- You want to work in a team environment where everyone is welcome and you can have fun.
- You have great attention to detail — you’ll be ordering furniture that is handmade to your customer’s specifications.
- You have a willingness to learn and a positive and friendly attitude.
- You enjoy being an administration wiz.
DFS Benefits:
- Retail Bonus Scheme - opportunity to earn bonus and uncapped commission every month.
- Progression and Development opportunities to grow your skills.
- A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell).
- Generous holiday allowance – the time you need to rest and relax and the longer you’re with us, the more time you’ll get!
- Opportunity to purchase additional holidays each year!
- Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member.
- Access to a range of high street & online discounts from: Sainsbury’s, ASOS, Currys PC World, IKEA, John Lewis and more.
- Discounted Gym and Cinema memberships to help you unwind.
- Group Pension Scheme.
- Group Sharesave Scheme.
- Life Assurance & Company Sick Pay.
- Full comprehensive training.
- Paid days to volunteer each year.
Customer Experience Advisor - 30 Hours in Bolton employer: DFS
Contact Detail:
DFS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - 30 Hours in Bolton
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into DFS's values and products. This way, you can show off your knowledge and passion for their sofas, which will definitely impress the hiring team.
✨Tip Number 2
Practice your people skills! As a Customer Experience Advisor, you'll be engaging with customers all day. Role-play with a friend or family member to get comfortable with asking questions and listening actively to understand customer needs.
✨Tip Number 3
Show your enthusiasm! When you walk into that interview, let your passion for helping customers shine through. A friendly smile and positive attitude can go a long way in making a great first impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Advisor - 30 Hours in Bolton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you love engaging with customers and helping them find their perfect sofa.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who can connect with our customers, so share examples of how you've done this in the past!
Be Professional Yet Friendly: Strike the right balance between professionalism and friendliness in your writing. We want to know that you can represent DFS values while also being approachable and warm with customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DFS
✨Know Your Products Inside Out
Before the interview, make sure you familiarise yourself with DFS's range of sofas, fabrics, and features. Being able to discuss specific products and their benefits will show your enthusiasm and readiness to engage with customers.
✨Practice Your Customer Engagement Skills
Think about how you would approach a customer in-store. Practice greeting them warmly and asking open-ended questions to understand their needs. This will help you demonstrate your natural flair for engaging with customers during the interview.
✨Show Off Your Team Spirit
Since the role involves working closely with a team, be prepared to share examples of how you've collaborated with others in the past. Highlighting your ability to work well in a team will resonate with the interviewers.
✨Prepare for Role-Play Scenarios
You might be asked to role-play a customer interaction during the interview. Think about how you would handle different customer scenarios, focusing on providing exceptional service and personalisation. This will showcase your skills in real-time.
