At a Glance
- Tasks: Lead and develop a team managing customer orders and financial transactions.
- Company: Join DFS Group, a vibrant community of brands focused on creating beautiful living spaces.
- Benefits: Enjoy 23 days holiday, health plans, bonuses, and discounts for you and your friends.
- Other info: Access to online learning, workshops, and apprenticeship programmes for career advancement.
- Why this job: Make an impact by driving process improvements and fostering a culture of collaboration.
- Qualifications: Sales ledger experience and leadership skills are essential; training provided for growth.
The predicted salary is between 40500 - 49500 £ per year.
About us
At DFS Group, we're proud to help people create spaces they love to live in. We're home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission. Behind our brands is a passionate Group team. From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do. They create the foundations that allow our brands to thrive, innovate and grow. Whether you're supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other. It means every customer is our favourite, every voice is valued, and every interaction is one we're proud of. When you're part of a community that shares your way of thinking, the wins feel bigger. The effort feels worth it. It's a place where people stay because they feel valued, and find room to grow because they're challenged.
About the role
As the Order Management Team Leader, you will lead, coach, and develop a team of specialists to oversee financial transactions, customer order balances, and refund processes while ensuring compliance with established business policies. You will manage group IFC settlements and month-end close activities, monitor SLAs and KPIs, and drive process standardisation across brands to foster a culture of accountability and continuous improvement. Additionally, you will serve as the main point of contact for internal stakeholders in Finance, Financial Services, and Audit, ensuring strong collaborative relationships and standard service delivery.
What you'll be responsible for:
- Leading, training, and upskilling the team to build capability, improve technical knowledge, and support Personal development plans (PDP's).
- Allocating resources effectively to ensure key tasks, operational priorities, and deadlines are achieved.
- Reviewing and reporting including aging on customer balances to ensure the team and business are following agreed procedures.
- Overseeing the customer refund process to ensure we are working effectively and accurately.
- Managing the IFC settlement process across the group, ensuring any issues are flagged to relevant parties in a timely manner and action is being taken.
- Managing relevant month end close activities.
- Driving standardisation - identifying changes to process to align brands and remove ‘brand separation of the team and process.
- Monitoring, reviewing and reporting on service level agreements (SLAs) and key performance indicators (KPIs).
- Leading and driving within the team the culture of accountability, collaboration, and continuous improvement.
- Identifying growth opportunities, assessing performance, and actively participating in professional development initiatives.
- Acting as a key point of contact for internal stakeholders, building strong, effective relationships with Finance, Financial Services, Audit and other internal teams.
We're looking for someone who has:
- Sales ledger experience required.
- Leadership and development of a team including running effective 1:1's, team meetings and performance discussions.
- Proficient in G suite and ability to prepare and present data to support activities.
- Experienced in resolving queries and producing regular reporting to update stakeholders.
- Experience of payment and banking platforms advantageous.
- Strong demonstrable experience of process improvement and supporting new technologies and/or system changes.
- Broad understanding of financial controls and compliance.
Don't let it discourage you if you don't have all of this experience, it's a guideline that will help you hit the ground running. If the role sounds like it would be a great fit for you and you're confident that it suits you, we'd love you to apply.
Room to grow
Everyone at DFS Group begins with a structured induction designed to help you understand our brands, our culture and how we work together. From day one, you will have access to our online Learning Hub, filled with digital courses, tools and resources to support your development. For leaders, we offer virtual workshops focused on building confident, capable leadership. We also run skills-based workshops to strengthen core capabilities across the business. Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity to gain external accreditation while you grow your career with us.
Our DFS Group benefits
We believe great work deserves great support. That's why we offer benefits that help you grow, feel looked after, and enjoy life beyond work. Here's what we have to offer:
- 23 days holiday, plus the option to buy up to 5 more.
- Annual Bonus.
- Enhanced parental leave.
- Health cash plan from £1 a month, with everyday cashback.
- Employee Assistance Programme for support when you need it.
- Extras like flu vouchers, menopause support and health check.
- Pension with company contributions.
- Life assurance for peace of mind.
- Sharesave scheme to save each month and invest in our future.
- Structured induction from day one.
- Access to our Learning Hub and skills workshops.
- Leadership development and apprenticeship programmes.
- 30% colleague discount, plus 15% for friends and family, three times a year.
- Discounts and cashback at hundreds of retailers.
- SmartTech scheme to buy tech up to £1,000.
- Cycle to Work scheme for bikes and accessories up to £1,500 through salary sacrifice.
- Electric vehicle lease scheme with Octopus to help you save and reduce your impact.
- One paid volunteering day each year.
Equal opportunities
We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve and makes room for different backgrounds, perspectives and experiences. We turn that commitment into action through colleague networks, trusted partnerships and recognised accessibility initiatives such as the Hidden Disabilities Sunflower. If your experience does not quite match every part of the role, we'd still love to hear from you. If you need any adjustments or additional support during the application process, please contact our Talent Team and we will be happy to help.
Order Management Team Leader in Fenwick employer: DFS Head Office
At DFS Group, we pride ourselves on fostering a vibrant and inclusive work culture where creativity thrives and every employee is valued. As a 3D Shader and Materials Artist, you'll have access to extensive professional development opportunities, including our Learning Hub and leadership workshops, all while enjoying a comprehensive benefits package that supports your well-being and work-life balance. Located in a dynamic environment, we encourage innovation and collaboration, making it an ideal place for passionate individuals to grow their careers and contribute to creating beautiful living spaces.
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Team Leader in Fenwick
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Order Management Team Leader at DFS Head Office!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like DFS Head Office or be willing to refer you for that Order Management Team Leader position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from DFS Head Office who’s on the lookout for their next Order Management Team Leader star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Order Management Team Leader role at DFS Head Office!
We think you need these skills to ace Order Management Team Leader in Fenwick
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at DFS Head Office. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at DFS Head Office
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at DFS Head Office. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
