About us
At DFS Group, we're proud to help people create spaces they love to live in. We're home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission.
Behind our brands is a passionate Group team. From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do. They create the foundations that allow our brands to thrive, innovate and grow.
Whether you're supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other. It means every customer is our favourite, every voice is valued, and every interaction is one we're proud of.
When you're part of a community that shares your way of thinking, the wins feel bigger. The effort feels worth it. It's a place where people stay because they feel valued, and find room to grow because they're challenged.
About the role As the Order Management Team Leader, you will lead, coach, and develop a team of specialists to oversee financial transactions, customer order balances, and refund processes while ensuring compliance with established business policies.
You will manage group IFC settlements and month-end close activities, monitor SLAs and KPIs, and drive process standardisation across brands to foster a culture of accountability and continuous improvement. Additionally, you will serve as the main point of contact for internal stakeholders in Finance, Financial Services, and Audit, ensuring strong collaborative relationships and standard service delivery
What you'll be responsible for Leading, training, and upskilling the team to build capability, improve technical knowledge, and support Personal development plans (PDP's). Allocate resources effectively to ensure key tasks, operational priorities, and deadlines are achieved.
Reviewing and reporting including aging on customer balances to ensure the team and business are following agreed procedures
Overseing the customer refund process to ensure we are working effectively and accurately
Managing the IFC settlement process across the group, ensuring any issues are flagged to relevant parties in a timely manner and action is being taken
Managing relevant month end close activitiesDrive standardisation - identify changes to process to align brands and remove 'brand separation of the team and process
Monitoring , reviewing and reporting on service level agreements (SLAs) and key performance indicators (KPIs)
Leading and driving within the team the culture of accountability, collaboration, and continuous improvement
Identifying growth opportunities, assessing performance, and actively participating in professional development initiatives.
Acting as a key point of contact for internal stakeholders, building strong, effective relationships with Finance, Financial Services, Audit and other internal teams
We're looking for someone who has Sales ledger experience required
Leadership and development of a team including running effective 1;1's, team meeting and performance discussions
Proficient in G suite and ability to prepare and present data to support activities
Experienced in resolving queries and producing regular reporting to update stakeholders
Experience of payment and banking platforms advantageous
Strong demonstrable experience of process improvement and supporting new technologies and/or system changes
Broad understanding of financial controls and compliance
Don't let it discourage you if you don't have all of this experience, it's a guideline that will help you hit the ground running. If the role sounds like it would be a great fit for you and you'reconfident that it suits you, we'd love you to apply.
Room to grow
Everyone at DFS Group begins with a structured induction designed to help you understand our brands, our culture and how we work together.
From day one, you will have access to our online Learning Hub, filled with digital courses, tools and resources to support your development.
For leaders, we offer virtual workshops focused on building confident, capable leadership. We also run skills-based workshops to strengthen core capabilities across the business.
Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity to gain external accreditation while you grow your career with us.
Our DFS Group benefits We believe great work deserves great support. That's why we offer benefits that help you grow, feel looked after, and enjoy life beyond work. Here's what we have to offer:
23 days holiday, plus the option to buy up to 5 more
Annual Bonus
Enhanced parental leave
Health cash plan from £1 a month, with everyday cashback
Employee Assistance Programme for support when you need it
Extras like flu vouchers, menopause support and health check
Pension with company contributions
Life assurance for peace of mind
Sharesave scheme to save each month and invest in our future
Structured induction from day one
Access to our Learning Hub and skills workshops
Leadership development and apprenticeship programmes
30% colleague discount, plus 15% for friends and family, three times a year
Discounts and cashback at hundreds of retailers
SmartTech scheme to buy tech up to £1,000
Cycle to Work scheme for bikes and accessories up to £1,500 through salary sacrifice
Electric vehicle lease scheme with Octopus to help you save and reduce your impact
One paid volunteering day each year
Equal opportunities We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve and makes room for different backgrounds, perspectives and experiences.
We turn that commitment into action through colleague networks, trusted partnerships and recognised accessibility initiatives such as the Hidden Disabilities Sunflower.
If your experience does not quite match every part of the role, we'd still love to hear from you.
If you need any adjustments or additional support during the application process, please contact our Talent Team at and we will be happy to help.
Order Management Team Leader in Doncaster employer: DFS Head Office
At DFS Group, we pride ourselves on fostering a vibrant and inclusive work culture where creativity thrives and every employee is valued. As a 3D Shader and Materials Artist, you'll have access to extensive professional development opportunities, including our Learning Hub and leadership workshops, all while enjoying a comprehensive benefits package that supports your well-being and work-life balance. Located in a dynamic environment, we encourage innovation and collaboration, making it an ideal place for passionate individuals to grow their careers and contribute to creating beautiful living spaces.
