About us
At DFS Group, were proud to help people create spaces they love to live in. Were home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission .
Behind our brands is a passionate Group team. From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do. They create the foundations that allow our brands to thrive, innovate and grow.
Whether youre supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other. It means every customer is our favourite, every voice is valued, and every interaction is one were proud of.
When youre part of a community that shares your way of thinking, the wins feel bigger. The effort feels worth it. Its a place where people stay because they feel valued, and find room to grow because theyre challenged.
About the role We are seeking a dedicated and empathetic Customer Support Adviser to join our fun and friendly team. As our new Customer Support Adviser, you will act as the front line of our company, providing assistance and guidance to our customers regarding products, services, inquiries, and issues they may encounter. Your primary objective will be to ensure customer satisfaction by delivering prompt, efficient, and personalised support .
£ per annum (with bonus up to £2,400 per year)
Fixed term contract for 12 months
Currently working 1 in 3 weekends
Hybrid after initial training period (3 office days, 2 WFH)
What youll be responsible for Providing world-class, personalised customer support through multiple channels including inbound/outbound calls,emails, and live chat, ensuring polite, timely, and effective resolution of queries.
Taking full ownership of customer cases, managing them from initial contact through to final resolution or appropriate handover, aiming for first-time resolution wherever possible.
Demonstrating empathy and fairness in all customer interactions, building rapport, managing expectations, and taking accountability for resolving issues.
Accurately assessing customer needs and determining the most appropriate course of action, liaising with internal departm...
Customer Support Advisor in Doncaster employer: DFS Head Office
At DFS Group, we pride ourselves on fostering a vibrant and inclusive work culture where creativity thrives and every employee is valued. As a 3D Shader and Materials Artist, you'll have access to extensive professional development opportunities, including our Learning Hub and leadership workshops, all while enjoying a comprehensive benefits package that supports your well-being and work-life balance. Located in a dynamic environment, we encourage innovation and collaboration, making it an ideal place for passionate individuals to grow their careers and contribute to creating beautiful living spaces.
