DFS Group Ltd is seeking an IT Service Desk Analyst to be the first point of contact for technical support across the DFS network. This office-based role operates 8 am–6 pm, Monday to Friday, with occasional weekend work. You will log calls, resolve hardware/software issues, and escalate complex problems to specialist teams.
The role emphasizes a people-first approach to problem-solving, strong customer service, and meticulous ticket documentation to ensure rapid resolution.
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