IT Service Desk Analyst

As our new IT Service Desk Analyst, you will be working as a team in a fast paced environment providing excellent support to users of desktop, laptop, tablet and mobile devices, in a hybrid working environment. Working closely with IT technical colleagues you will support our business handling how do I inquiries, through admin requests to being part of a team working on complex investigations, major incidents or preventing service outages. As the face of IT to many of our DFS Group colleagues, incidents and requests must be handled professionally adhering to our IT and company standards and policies. The role also includes the opportunity to be involved in the implementation of new systems and services Onsite and external training, for systems used within the organisation, and as part of a wider team development plan will be available. Working Patterns This role will also include weekend work on a rota basis. The successful applicant will be working roughly 1 in 5 weekends. Recompense will be in the form of lieu days, scheduled on the following Thursday and Friday, effectively granting them a 4 day \”long weekend\” following the weekend that they work. 37.5hr Contract</s…