At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries through digital channels.
- Company: Join DFS Group, a leader in creating beautiful living spaces.
- Benefits: Flexible working hours, supportive team environment, and opportunities for growth.
- Other info: 12-month maternity cover with a dynamic and friendly team.
- Why this job: Be the voice of our brand and make a real difference for customers.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24649 - 30127 £ per year.
About us At DFS Group, were proud to help people create spaces they love to live in.
- Were home to DFS, Sofology, and The
- Sofa
- Delivery
Company: three brands with their own personalities, brought together by a shared mission.
Behind our brands is a passionate Group team.
From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do.
They create the foundations that allow our brands to thrive, innovate and grow.
Whether youre supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other.
It means every customer is our favourite, every voice is valued, and every interaction is one were proud of.
When youre part of a community that shares your way of thinking, the wins feel bigger.
The effort feels worth it.
Its a place where people stay because they feel valued, and find room to grow because theyre challenged.
About the role As an Online Customer Service Adviser, you'll play a vital role in delivering the exceptional service our customers expect from DFS.
Based in our Group Support Centre, you'll be the first point of contact for customers with after-sales enquiries, providing expert support through our digital channels.
Every conversation is an opportunity to build trust, solve problems and create a positive experience.
Using your excellent written communication skills and growing product knowledge, you'll take ownership of customer enquiries from start to finish, ensuring every customer feels valued, supported and confident they've received our signature red carpet service.
Please note: This opportunity is to provide maternity cover for 12 months The role is worked on a rota between 8:00am and 6:00pm, and includes one weekend in every four.
Flexibility to work these hours is essential.
- What youll be responsible for
- Responding to all Trustpilot reviews in a professional, timely and empathetic manner.
- Taking full ownership of customer enquiries as a dedicated case handler, managing each case from start to finish using Zendesk.
- Managing customer queries across social media and digital channels, delivering friendly, responsive and professional support.
- Striving for first-time resolution wherever possible, creat...
Customer Service Adviser in Doncaster employer: DFS Furniture
At DFS, we pride ourselves on being more than just a leading sofa retail specialist; we are a community-focused employer that values passion and inclusivity. As a Branch General Manager, you will thrive in a supportive work culture that prioritises employee growth through coaching and development opportunities, while enjoying competitive salaries and performance-based bonuses. Our commitment to work-life balance and fostering a positive environment makes DFS an exceptional place to build a rewarding career in the heart of the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Doncaster
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like DFS Furniture.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like DFS Furniture. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Adviser in Doncaster
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to DFS Furniture.
How to prepare for a job interview at DFS Furniture
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in DFS Furniture's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services DFS Furniture offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
