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- Tasks: Support customers in finding their dream sofa with enthusiasm and expertise.
- Company: Leading sofa retail specialist in the UK, passionate about making homes comfortable.
- Benefits: Flexible hours, skill development, and a fun, inclusive work environment.
- Why this job: Join a close-knit team and make a real impact on customer experiences.
- Qualifications: Passion for customer service and a willingness to learn about our products.
- Other info: Diverse workplace with opportunities for personal and professional growth.
The predicted salary is between 11 - 16 £ per hour.
As a Customer Experience Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them to understand their inspirations, individual style and lifestyle to help them find their dream sofa.
Working together in your close-knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer.
About DFS: It takes a whole lot of passion to be at the centre of what makes a house feel like home and that’s just what we do at DFS. We’re the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969. We’re a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together.
We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills so you can really find your thing. DFS Group is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives.
Customer Experience Advisor - 30 hours in Bristol employer: DFS Furniture
Contact Detail:
DFS Furniture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - 30 hours in Bristol
✨Tip Number 1
Get to know DFS inside out! Familiarise yourself with our range of sofas, fabrics, and styles. This way, when you chat with customers, you can show off your expertise and help them find their perfect match.
✨Tip Number 2
Practice your people skills! Engage with friends or family as if they were customers. The more comfortable you are in connecting with others, the better you'll be at creating that personalised shopping experience we pride ourselves on.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, let your passion for customer service shine through. Share why you love helping people and how you can make their sofa shopping journey unforgettable.
✨Tip Number 4
Be a team player! Highlight your ability to work closely with others in your application. At DFS, we believe in collaboration, so showing that you can thrive in a close-knit team will definitely set you apart.
We think you need these skills to ace Customer Experience Advisor - 30 hours in Bristol
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm shine through in your application! We want to see how much you care about helping customers find their dream sofa. Share any relevant experiences that highlight your passion for customer service.
Be Personal: Make your application stand out by adding a personal touch. Talk about your individual style and how it aligns with our values at DFS. We love seeing unique perspectives, so don’t be afraid to let your personality come through!
Know Your Stuff: Do a bit of homework on DFS and our products before applying. Mention specific sofas or styles you like in your application. This shows us you’re genuinely interested and ready to become a DFS expert!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at DFS Furniture
✨Know Your Sofas
Before the interview, dive deep into DFS's range of sofas. Familiarise yourself with different styles, fabrics, and firmness levels. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Show Your Passion
During the interview, let your enthusiasm shine through! Share personal stories about how you’ve helped customers in the past or how you connect with people. This will demonstrate that you have the passion needed to create exceptional customer experiences.
✨Team Spirit Matters
Since you'll be working closely with a team, highlight your teamwork skills. Prepare examples of how you've collaborated with others to achieve a common goal. This will show that you’re ready to contribute positively to the DFS team culture.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how DFS supports its employees' growth. This shows that you're not just interested in the job, but also in being part of the DFS community.
