Please ensure you read the below overview and requirements for this employment opportunity completely.
About us
At DFS Group, we're proud to help people create spaces they love to live in. We're home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission.
Behind our brands is a passionate Group team. From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do. They create the foundations that allow our brands to thrive, innovate and grow.
Whether you're supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other. It means every customer is our favourite, every voice is valued, and every interaction is one we're proud of.
When you're part of a community that shares your way of thinking, the wins feel bigger. The effort feels worth it. It's a place where people stay because they feel valued, and find room to grow because they're challenged.
About the role
As an Online Customer Service Adviser, you'll play a vital role in delivering the exceptional service our customers expect from DFS. Based in our Group Support Centre, you'll be the first point of contact for customers with after-sales enquiries, providing expert support through our digital channels.
Every conversation is an opportunity to build trust, solve problems and create a positive experience. Using your excellent written communication skills and growing product knowledge, you'll take ownership of customer enquiries from start to finish, ensuring every customer feels valued, supported and confident they've received our signature red carpet service.
This opportunity is to provide maternity cover for 9 months and is 22 hrs per week working Tuesday ,Wednesday , Thursday
What you'll be responsible for
- Responding to all Trustpilot reviews in a professional, timely and empathetic manner.
- Taking full ownership of customer enquiries as a dedicated case handler, managing each case from start to finish using Zendesk.
- Managing customer queries across social media and digital channels, delivering friendly, responsive and professional support.
- Striving for first-time resolution wherever possible, creating a seamless and stress-free customer experience.
- Keeping accurate and detailed case notes in Zendesk to ensure every customer receives a consistent service.
- Representing our brand positively through exceptional written communication and encouraging customer feedback and recommendations.
- Working closely with colleagues across the business to resolve customer issues quickly and efficiently. xgikmsk
- Following established processes to deliver a consistent, high-quality digital customer experience.
- Collaborating with your Team Leader when ex Please click on the apply button to read the full job description
Customer Service Adviser in Adwick le Street employer: DFS Furniture
At DFS, we pride ourselves on being more than just a leading sofa retail specialist; we are a community-focused employer that values passion and inclusivity. As a Branch General Manager, you will thrive in a supportive work culture that prioritises employee growth through coaching and development opportunities, while enjoying competitive salaries and performance-based bonuses. Our commitment to work-life balance and fostering a positive environment makes DFS an exceptional place to build a rewarding career in the heart of the UK.
