At a Glance
- Tasks: Help customers find their perfect sofa and create a welcoming home atmosphere.
- Company: Join DFS, the UK's leading sofa retail specialist with a focus on customer satisfaction.
- Benefits: Earn uncapped commission, enjoy a 30% discount, and access generous holiday allowances.
- Why this job: Flexible hours to fit your lifestyle while making a real impact on customer happiness.
- Qualifications: Passion for service and a desire to help others feel at home.
- Other info: Inclusive culture that values diverse voices and offers career development opportunities.
# Retail Sales Advisor – 20 Hours## Your new roleAt DFS, you’re not just selling sofas – you’re helping people feel at home. Whether it’s a bed, mattress or a comfy sofa, you’ll bring your passion for service and help customers feel right seen and heard.We know life doesn’t stop when your shift starts, from school runs, to study time or just needing balance. That’s why we offer flexible working patterns to help you make it all work. If the hours listed don’t quite fit, apply anyway and let’s chat.This role puts your earning potential in your hands. With a great basic salary and uncapped commission on everything you sell: the more you sell, the more you earn. On top of that, we offer a monthly NPS bonus, based on how happy our customers are with your team’s service.### The role is for you if…**Interview process**We want to make the process work for you, so let us know if you need any adjustments before your interview Here’s what to expect:* A phone chat – this will be a quick intro with our Talent Team.* An in-store interview – this will be an interview with your future Manager.For some handy details, have a look at ‘Your Pathway to a DFS Career’ on our Careers site.### About DFSSince 1969, we’ve been creating and selling sofas that reflect people’s unique styles and tastes. Our purpose is to bring great design and comfort into every home, in an affordable, responsible and sustainable manner.We’re the UK’s leading sofa retail specialist, but here’s the secret to our success – our customers and our people are at the heart of everything we do, and our culture is rooted in our core values: Aim high, Think Customer and Be Real.Across our Group, we\’re committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail.We\’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn\’t quite match the specification, we\’d still really love to hear from you.### DFS Benefits* You’ll earn uncapped commission on sofas, beds, mattresses, and extras – the more you sell, the more you earn. Plus, a monthly bonus rewards your store’s customer service. With a great basic salary, your earning potential is in your hands* 30% colleague discount across DFS and Sofology products* Generous holiday allowance (plus the option to buy more)* Enhanced family leave and a paid volunteering day to give back to causes important to you* Ongoing training and career development – whether you want to sharpen your skills or step into a new role* Wellbeing support, including access to healthcare services, an Employee Assistance Programme, and discounted gym memberships* Group pension and Sharesave scheme* Life assurance and company sick pay – giving you extra peace of mind### Retail Sales Advisor – 20 Hours* **Salary** £12.21 per hour with OTE of £24,000 per year, plus benefits* **Frequency** Hourly* **Job Reference** dfs/TP/113797/2877* **Contract Type** Part Time* **Closing Date** 02 November, 2025* **Job Category** In Store* **Business Unit** Retail- South* **Location** Brentford, United Kingdom (Incl. Northern Ireland)* **Posted on** 03 October, 2025 #J-18808-Ljbffr
Retail Sales Advisor - 20 Hours employer: DFS Furniture PLC
Contact Detail:
DFS Furniture PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor - 20 Hours
✨Tip Number 1
Get to know DFS! Before your interview, dive into our values and what makes us tick. This way, you can show how your passion for service aligns with our mission to help customers feel at home.
✨Tip Number 2
Practice makes perfect! Run through some common interview questions with a mate or in front of the mirror. This will help you feel more confident when it’s time to chat with our Talent Team.
✨Tip Number 3
Be yourself! We love authenticity, so don’t be afraid to let your personality shine during the interview. Share your experiences and how they’ve shaped your approach to customer service.
✨Tip Number 4
Apply through our website! It’s the best way to get your application noticed. Plus, if you have any questions or need adjustments, we’re here to help make the process smooth for you.
We think you need these skills to ace Retail Sales Advisor - 20 Hours
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through. We want to see how you can help our customers feel at home, so share any relevant experiences that highlight your dedication to making people happy.
Tailor Your Application: Make sure to customise your application to fit the Retail Sales Advisor role. Use keywords from the job description and relate your skills to what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique story and what makes you a great fit for DFS. Remember, we’re all about being real!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of it. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at DFS Furniture PLC
✨Know Your Products
Before your interview, take some time to familiarise yourself with DFS's range of sofas, beds, and mattresses. Being able to discuss specific products and their features will show your passion for the role and help you connect with customers' needs.
✨Showcase Your Customer Service Skills
Think of examples from your past experiences where you've gone above and beyond for a customer. DFS values service, so be ready to share how you’ve made customers feel seen and heard in previous roles.
✨Be Ready for Flexibility Questions
Since DFS offers flexible working patterns, be prepared to discuss your availability and how you can balance work with other commitments. This shows that you’re adaptable and willing to make the role work for both you and the company.
✨Embrace the Company Culture
Research DFS’s core values: Aim high, Think Customer, and Be Real. During your interview, reflect these values in your answers and demonstrate how you align with their commitment to diversity and inclusion.