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- Tasks: Help customers find their perfect sofa and create a welcoming home environment.
- Company: Join DFS, the UK's leading sofa retail specialist with a focus on customer satisfaction.
- Benefits: Earn uncapped commission, enjoy a 30% discount, and access generous holiday allowances.
- Why this job: Flexible hours, great pay, and the chance to make a real difference in people's homes.
- Qualifications: Passion for customer service and a desire to learn and grow.
- Other info: Inclusive culture that values diverse voices and offers excellent career development opportunities.
# Retail Sales Advisor## Your new roleAt DFS, you’re not just selling sofas – you’re helping people feel at home. Whether it’s a bed, mattress or a comfy sofa, you’ll bring your passion for service and help customers feel right seen and heard.We know life doesn’t stop when your shift starts, from school runs, to study time or just needing balance. That’s why we offer flexible working patterns to help you make it all work. If the hours listed don’t quite fit, apply anyway and let’s chat.This role puts your earning potential in your hands. With a great basic salary and uncapped commission on everything you sell: the more you sell, the more you earn. On top of that, we offer a monthly NPS bonus, based on how happy our customers are with your team’s service.### The role is for you if…**Interview process**We want to make the process work for you, so let us know if you need any adjustments before your interview Here’s what to expect:* A phone chat – this will be a quick intro with our Talent Team.* An in-store interview – this will be an interview with your future Manager.For some handy details, have a look at ‘Your Pathway to a DFS Career’ on our Careers site.### About DFSSince 1969, we’ve been creating and selling sofas that reflect people’s unique styles and tastes. Our purpose is to bring great design and comfort into every home, in an affordable, responsible and sustainable manner.We’re the UK’s leading sofa retail specialist, but here’s the secret to our success – our customers and our people are at the heart of everything we do, and our culture is rooted in our core values: Aim high, Think Customer and Be Real.Across our Group, we\’re committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail.We\’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn\’t quite match the specification, we\’d still really love to hear from you.### DFS Benefits* You’ll earn uncapped commission on sofas, beds, mattresses, and extras – the more you sell, the more you earn. Plus, a monthly bonus rewards your store’s customer service. With a great basic salary, your earning potential is in your hands* 30% colleague discount across DFS and Sofology products* Generous holiday allowance (plus the option to buy more)* Enhanced family leave and a paid volunteering day to give back to causes important to you* Ongoing training and career development – whether you want to sharpen your skills or step into a new role* Wellbeing support, including access to healthcare services, an Employee Assistance Programme, and discounted gym memberships* Group pension and Sharesave scheme* Life assurance and company sick pay – giving you extra peace of mind### Retail Sales Advisor* **Salary** £12.21 per hour with OTE of £24,000 per year, plus benefits* **Frequency** Hourly* **Job Reference** dfs/TP/113797/2847* **Contract Type** Part Time* **Closing Date** 22 October, 2025* **Job Category** In Store* **Business Unit** Retail- North* **Location** Stockton-on-Tees, United Kingdom (Incl. Northern Ireland)* **Posted on** 22 September, 2025 #J-18808-Ljbffr
Retail Sales Advisor employer: DFS Furniture PLC
Contact Detail:
DFS Furniture PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor
✨Tip Number 1
First things first, let’s get that phone chat sorted! It’s your chance to make a great first impression. Be yourself, show your passion for helping customers, and don’t forget to ask questions about the role and the team.
✨Tip Number 2
When you head into the in-store interview, bring your A-game! Dress smart, be friendly, and remember to share your experiences that highlight your customer service skills. They want to see how you can help customers feel at home!
✨Tip Number 3
Don’t underestimate the power of research! Check out DFS’s values and culture before your interview. This way, you can align your answers with what they care about, showing you’re a perfect fit for their team.
✨Tip Number 4
Finally, apply through our website! It’s super easy and ensures your application gets to the right people. Plus, if you have any questions or need adjustments during the process, just let us know – we’re here to help!
We think you need these skills to ace Retail Sales Advisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through. We want to see how you can help our customers feel at home, so share any relevant experiences that highlight your dedication to making people feel valued.
Tailor Your CV: Make sure your CV is tailored to the Retail Sales Advisor role. Highlight your sales experience and any skills that align with our core values like 'Think Customer' and 'Be Real'. This will show us that you understand what we're all about!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your language clear and concise, and avoid jargon. This makes it easier for us to see your qualifications and understand why you’d be a great fit for DFS.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can find more handy details about the interview process there!
How to prepare for a job interview at DFS Furniture PLC
✨Know Your Products
Before your interview, take some time to familiarise yourself with DFS's range of sofas, beds, and mattresses. Being able to discuss specific products and their features will show your passion for the role and help you connect with customers.
✨Showcase Your Customer Service Skills
Think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate how you embody the values of 'Think Customer' and 'Be Real'.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Be Yourself
DFS values authenticity, so don’t be afraid to let your personality shine through. Share your passion for helping others and how you can contribute to creating a welcoming environment for customers. Remember, they want to see the real you!