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- Tasks: Help customers find their perfect sofa or home essentials with friendly service.
- Company: Join DFS, the UK's leading sofa retail specialist since 1969.
- Benefits: Enjoy flexible shifts, competitive pay, and great discounts on products.
- Why this job: Make a real impact by bringing comfort and joy to customers' homes.
- Qualifications: No sales experience needed; just bring your passion for people!
- Other info: Inclusive culture that values diverse voices and offers career growth.
The predicted salary is between 13 - 16 £ per hour.
As a Retail Sales Advisor at DFS, you are the heartbeat of our store, greeting customers and guiding them to help them find their thing, be it a sofa, a bed or those little finishing touches that make their house a home. With your passion for great service and love for our products, you'll bring comfort and joy into every customer's home.
We understand life's busy. That's why we offer flexible shifts to help you balance your job with life outside of the store - If the advertised hours don't quite fit for you, apply and let's work together to find the hours that work just right.
We extend a warm welcome to everyone, weaving together a range of voices and perspectives to create a truly inclusive culture. As we strive to build a workplace that better reflects the diverse communities we serve, we encourage applications from under-represented groups.
About DFS: Did you know a DFS sofa is in one-third of Britain's homes? Since 1969, we've been creating, marketing, and selling sofas that reflect people's unique styles and tastes. We're the UK's leading sofa retail specialist, but here's the secret to our success - it's our people. They're at the heart of what we do, and together, they're crafting us towards our ambitious future.
What you'll be doing:
- Customer connection: You'll create a warm and welcoming environment, building natural connections with customers and truly listening to what they're looking for, delivering expert advice to every customer, every time.
- Passionate about product: We'll teach you everything there is to know about our products, so you can confidently recommend the best options and demonstrate your expertise to our customers.
- Sales success: You'll guide customers through the buying journey, identifying and recognising what they are looking for through really great questions to help them find the perfect fit for their home.
- Offer honest advice and accuracy: At DFS, we believe in being real with our customers. You'll offer honest advice, guiding customers to the best options without overpromising, building trust and confidence. You'll ensure order accuracy with careful attention to detail and clear communication, delivering a seamless experience.
- Store pride: You'll keep our showroom looking stunning, ensuring everything is beautifully displayed and that our customers are getting a consistent journey no matter what store they visit.
- Team spirit: At DFS, our values are at the core of everything we do. We play to win for the same team, sharing tips, supporting each other, and creating a fun environment where both customers and colleagues love to be.
The role is for you if... We're after someone who's friendly, approachable, and enjoys connecting with people. No sales experience? No worries! Trust us, we've got all the training you'll need. If you're ambitious with heart, with a touch of wit, we'd love to meet you.
Ahead of your interview, please let us know if you need any accommodations or adjustments. We want to make sure you're comfortable and have everything you need to perform at your best.
Our interview process includes competency based questions:
- Telephone Chat - Our talent team will get to know you.
- Face-to-Face Interview - You and our Store Manager will get to know each other.
For some handy details and a helpful Q&A, visit: DFS Career Pathway
DFS Benefits:
- Retail Bonus Scheme: Earn monthly bonuses and uncapped commission.
- Growth and Training: Learn new skills and develop your career with us.
- Leave: Enjoy a great holiday allowance, with the option to buy 5 extra days. Take advantage of our enhanced leave for Maternity, Paternity, Shared Parental, and Adoption, plus a paid volunteering day each year.
- Discounts: Get 30% off DFS and Sofology products for yourself, plus discounts for friends and family - and savings at big brands like Sainsbury's, ASOS, and IKEA.
- Wellbeing Perks: Access healthcare services, an Employee Assistance Programme, and discounted gym memberships.
- Pension and Savings: Join our Group Pension and Sharesave schemes.
- Life Assurance & Sick Pay: Peace of mind with Life Assurance and Company Sick Pay.
Retail Sales Advisor - 24 Hours in Torquay employer: DFS Furniture Ltd
Contact Detail:
DFS Furniture Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor - 24 Hours in Torquay
✨Tip Number 1
Get to know DFS! Familiarise yourself with our products and values. When you walk into that interview, show your passion for what we do and how you can contribute to our team spirit.
✨Tip Number 2
Practice your people skills! Think about how you would connect with customers in-store. Role-play scenarios with a friend to nail down your approach to building rapport and delivering great service.
✨Tip Number 3
Be ready to share your story! We want to know about your experiences and how they’ve shaped you. Think of examples where you’ve shown friendliness, approachability, or teamwork – these are key at DFS!
✨Tip Number 4
Don’t forget to ask questions! Show us you’re genuinely interested in the role and the company. Ask about team dynamics, training opportunities, or how we celebrate success together. It’s all about connection!
We think you need these skills to ace Retail Sales Advisor - 24 Hours in Torquay
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and your love for our products.
Tailor Your Application: Make sure to customise your application to reflect how your skills and experiences align with the Retail Sales Advisor role. Highlight any customer service experience or teamwork skills that show you can connect with people and thrive in a team environment.
Show Your Enthusiasm: We’re looking for someone who’s genuinely excited about joining our team. Use your application to express why you want to work at DFS and how you can contribute to creating a welcoming atmosphere for our customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at DFS Furniture Ltd
✨Know Your Products
Before your interview, take some time to familiarise yourself with DFS's range of products. Understanding the different types of sofas, beds, and accessories will help you speak confidently about them during the interview. This shows your passion for the role and that you're ready to bring comfort and joy to customers' homes.
✨Practice Customer Connections
Since the role is all about connecting with customers, think of examples from your past experiences where you've successfully built rapport. Whether it's through a friendly chat or providing helpful advice, be ready to share these stories. This will demonstrate your natural instincts for helping others and your approachability.
✨Emphasise Team Spirit
DFS values teamwork, so be prepared to discuss how you work well in a team environment. Share examples of how you've supported colleagues or contributed to a positive atmosphere in previous roles. This will show that you align with their values and are ready to play your part in creating a fun environment.
✨Be Honest and Authentic
During the interview, remember to be real and honest about your experiences and what you can bring to the table. DFS appreciates authenticity, so don’t hesitate to express your genuine interest in the role and your willingness to learn. This will help build trust with your interviewers right from the start.
