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- Tasks: Engage with customers, helping them find the perfect sofa or home accessory.
- Company: DFS is the UK's leading sofa retailer, known for quality and style since 1969.
- Benefits: Enjoy flexible shifts, a retail bonus scheme, and discounts on products.
- Why this job: Join a fun, inclusive team where your passion for service makes a real impact.
- Qualifications: No sales experience needed; just bring your friendly attitude and willingness to learn.
- Other info: We welcome diverse applicants and offer training to help you succeed.
The predicted salary is between 24000 - 33600 £ per year.
As a Retail Sales Advisor at DFS, you are the heartbeat of our store, greeting customers and guiding them to help them find their thing, be it a sofa, a bed or those little finishing touches that make their house a home. With your passion for great service and love for our products, you'll bring comfort and joy into every customer's home.
We understand life's busy. That's why we offer flexible shifts to help you balance your job with life outside of the store. If the advertised hours don't quite fit for you, apply and let's work together to find the hours that work just right.
We extend a warm welcome to everyone, weaving together a range of voices and perspectives to create a truly inclusive culture. As we strive to build a workplace that better reflects the diverse communities we serve, we encourage applications from under-represented groups.
About DFS: Did you know a DFS sofa is in one-third of Britain's homes? Since 1969, we've been creating, marketing, and selling sofas that reflect people's unique styles and tastes. We're the UK's leading sofa retail specialist, but here's the secret to our success - it's our people. They're at the heart of what we do, and together, they're crafting us towards our ambitious future.
What you'll be doing:
- Customer connection: You'll create a warm and welcoming environment, building natural connections with customers and truly listening to what they're looking for, delivering expert advice to every customer, every time.
- Passionate about product: We'll teach you everything there is to know about our products, so you can confidently recommend the best options and demonstrate your expertise to our customers.
- Sales success: You'll guide customers through the buying journey, identifying and recognising what they are looking for through really great questions to help them find the perfect fit for their home.
- Offer honest advice and accuracy: At DFS, we believe in being real with our customers. You'll offer honest advice, guiding customers to the best options without overpromising, building trust and confidence. You'll ensure order accuracy with careful attention to detail and clear communication, delivering a seamless experience.
- Store pride: You'll keep our showroom looking stunning, ensuring everything is beautifully displayed and that our customers are getting a consistent journey no matter what store they visit.
- Team spirit: At DFS, our values are at the core of everything we do. We play to win for the same team, sharing tips, supporting each other, and creating a fun environment where both customers and colleagues love to be.
The role is for you if... We're after someone who's friendly, approachable, and enjoys connecting with people. No sales experience? No worries! Trust us, we've got all the training you'll need. If you're ambitious with heart, with a touch of wit, we'd love to meet you.
Ahead of your interview, please let us know if you need any accommodations or adjustments. We want to make sure you're comfortable and have everything you need to perform at your best.
Our interview process includes competency based questions:
- Telephone Chat - Our talent team will get to know you.
- Face-to-Face Interview - You and our Store Manager will get to know each other.
DFS Benefits:
- Retail Bonus Scheme: Earn monthly bonuses and uncapped commission.
- Growth and Training: Learn new skills and develop your career with us.
- Leave: Enjoy a great holiday allowance, with the option to buy 5 extra days. Take advantage of our enhanced leave for Maternity, Paternity, Shared Parental, and Adoption, plus a paid volunteering day each year.
- Discounts: Get 30% off DFS and Sofology products for yourself, plus discounts for friends and family - and savings at big brands like Sainsbury's, ASOS, and IKEA.
- Wellbeing Perks: Access healthcare services, an Employee Assistance Programme, and discounted gym memberships.
- Pension and Savings: Join our Group Pension and Sharesave schemes.
- Life Assurance & Sick Pay: Peace of mind with Life Assurance and Company Sick Pay.
Retail Sales Advisor - 24 Hours in Truro employer: DFS Furniture Ltd
Contact Detail:
DFS Furniture Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor - 24 Hours in Truro
✨Tip Number 1
Familiarise yourself with DFS products before your interview. Knowing the range of sofas and beds we offer will help you connect with customers and demonstrate your passion for our products.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can help you feel more comfortable in guiding customers and answering their questions.
✨Tip Number 3
Show your enthusiasm for teamwork during the interview. Share examples of how you've supported colleagues in the past, as team spirit is a key value at DFS.
✨Tip Number 4
Be prepared to discuss how you would create a welcoming environment for customers. Think about ways to build rapport and trust, as this is crucial for success in retail sales.
We think you need these skills to ace Retail Sales Advisor - 24 Hours in Truro
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Sales Advisor at DFS. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the qualities DFS is looking for, such as being friendly, approachable, and having a passion for products. Use specific examples from your past experiences that demonstrate these traits.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at DFS and how you can contribute to their team spirit and customer connection.
Prepare for Competency Questions: Since the interview process includes competency-based questions, think about examples from your past that demonstrate your ability to connect with customers, work in a team, and handle challenges effectively.
How to prepare for a job interview at DFS Furniture Ltd
✨Show Your Passion for Customer Service
As a Retail Sales Advisor, your ability to connect with customers is key. Be prepared to share examples of how you've provided excellent service in the past, and express your enthusiasm for helping people find the perfect products for their homes.
✨Demonstrate Product Knowledge
While you’ll receive training, showing that you’ve done your homework on DFS products can set you apart. Familiarise yourself with the types of sofas and beds they offer, and think about how you would recommend them based on customer needs.
✨Prepare for Competency-Based Questions
Expect questions that assess your problem-solving skills and ability to work in a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting relevant experiences that showcase your skills.
✨Emphasise Team Spirit and Inclusivity
DFS values teamwork and inclusivity. Be ready to discuss how you contribute to a positive team environment and how you embrace diverse perspectives. This will show that you align with their company culture.
