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- Tasks: Help customers find their perfect sofa and create a welcoming home atmosphere.
- Company: DFS, a leading furniture retailer with a focus on customer service.
- Benefits: Flexible working hours, competitive pay, and a supportive team environment.
- Why this job: Make a difference in people's lives by helping them choose comfort for their homes.
- Qualifications: Passion for customer service and a friendly attitude.
- Other info: Great opportunity for personal growth and work-life balance.
At DFS, youre not just selling sofas – youre helping people feel at home. Whether its a bed, mattress or a comfy sofa, youll bring your passion for service and help customers feel right seen and heard. We know life doesnt stop when your shift starts, from school runs, to study time or just needing balance. Thats why we offer flexible working patterns to help you make it all work. If the hours listed dont quite fit, apply anyway and lets chat. This role puts your earning potential in your hands. With a great basic salary and uncapped commission on everything you sell: the more you sell, the more you earn. On top of that, we offer a monthly NPS bonus, based on how happy our customers are with your teams service.
About DFS Did you know a DFS sofa is in one-third of Britains homes? Since 1969, weve been creating and selling sofas that reflect peoples unique styles and tastes. Our purpose is to bring great design and comfort into every home, in an affordable, responsible and sustainable manner. Were the UKs leading sofa retail specialist, but heres the secret to our success – our customers and our people are at the heart of everything we do, and our culture is rooted in our core values: Aim high, Think Customer and Be Real. Across our Group, we\’re committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We\’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn\’t quite match the specification, we\’d still really love to hear from you.
What you\’ll be doing Connecting with our customers and creating a warm, welcoming space in store. Recommending our amazing products through real, honest conversations – ensuring our customers know everything they need to know about the product and the optional extras we have available. Taking pride in your space, keeping the store looking great and feeling like a great place to visit. Being part of a supportive, fun team that celebrates each other and shares success. The role is for you if… Never worked in sales before? No problem – well give you all the training you need. If youve got the confidence to chat, the curiosity to learn, and the drive to do your best, well show you the ropes. Were after team players who bring personality, take pride in doing a great job, and get a buzz from helping customers feel right at home. If that sounds like you, wed love to meet you. Interview process We want to make the process work for you, so let us know if you need any adjustments before your interview Heres what to expect: A phone chat – this will be a quick intro with our Talent Team. An in-store interview – this will be an interview with your future Manager. For some handy details, have a look at Your Pathway to a DFS Career on our Careers site.
DFS Benefits Youll earn uncapped commission on sofas, beds, mattresses, and extras – the more you sell, the more you earn. Plus, a monthly bonus rewards your stores customer service. With a great basic salary, your earning potential is in your hands 30% colleague discount across DFS and Sofology products Generous holiday allowance (plus the option to buy more) Enhanced family leave and a paid volunteering day to give back to causes important to you Ongoing training and career development – whether you want to sharpen your skills or step into a new role Wellbeing support, including access to healthcare services, an Employee Assistance Programme, and discounted gym memberships Group pension and Sharesave scheme Life assurance and company sick pay – giving you extra peace of mind
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Retail Sales Advisor - 20 Hours employer: DFS Furniture Ltd
Contact Detail:
DFS Furniture Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor - 20 Hours
✨Tip Number 1
Get to know the company culture! Before your interview, check out DFS's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in helping customers feel at home.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd help customers find the perfect sofa or mattress. Role-playing with a friend can really boost your confidence and make you stand out during the interview.
✨Tip Number 3
Be ready to share your passion for service! During the interview, talk about times when you've gone above and beyond for a customer. This shows that you truly care about making people feel seen and heard, just like DFS does.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly to us. Plus, it shows you're proactive and keen to join the DFS family. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Sales Advisor - 20 Hours
Some tips for your application 🫡
Show Your Passion for Service: When you're writing your application, let your passion for helping customers shine through. Share any experiences where you've gone the extra mile to make someone feel valued, just like we do at DFS.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Whether it’s a quirky anecdote or a heartfelt story, it helps us see how you’d fit into our team.
Highlight Flexibility: Since we understand that life can be hectic, mention your availability and how you manage your time. Show us that you can balance work with other commitments, just like we do with our flexible working patterns.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at DFS Furniture Ltd
✨Know Your Products
Before the interview, take some time to familiarise yourself with DFS's range of products. Understand the different types of sofas, beds, and mattresses they offer. This knowledge will not only impress your interviewers but also show your genuine interest in helping customers find the perfect fit for their homes.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help someone. This is crucial for a Retail Sales Advisor role, as you'll need to demonstrate that you can make customers feel seen and heard.
✨Emphasise Flexibility
Since DFS values flexible working patterns, be ready to discuss your availability and how you can adapt to different shifts. Highlight any previous experience you have with flexible schedules, and express your willingness to accommodate the needs of the team and customers.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s a key skill for a Retail Sales Advisor, as it helps you understand customer needs better and build rapport with them.
