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- Tasks: Assist customers in finding their perfect sofa and create a welcoming shopping experience.
- Company: DFS, a leading furniture retailer focused on customer satisfaction.
- Benefits: Flexible working hours, competitive pay, and employee discounts.
- Why this job: Join a team that values your passion for service and helps customers feel at home.
- Qualifications: Great communication skills and a love for helping others.
- Other info: Enjoy a supportive environment with opportunities for growth.
At DFS, youre not just selling sofas – youre helping people feel at home. Whether its a bed, mattress or a comfy sofa, youll bring your passion for service and help customers feel right seen and heard. We know life doesnt stop when your shift starts, from school runs, to study time or just needing balance. Thats why we offer flexible working patterns to help you make it all work. If the hours listed dont quite fit, apply anyway and lets chat. This role puts your earning potential in your hands. With a great basic salary and uncapped commission on everything you sell: the more you sell, the more you earn. On top of that, we offer a monthly NPS bonus, based on how happy our customers are with your teams service.
About DFS Did you know a DFS sofa is in one-third of Britains homes? Since 1969, weve been creating and selling sofas that reflect peoples unique styles and tastes. Our purpose is to bring great design and comfort into every home, in an affordable, responsible and sustainable manner. Were the UKs leading sofa retail specialist, but heres the secret to our success – our customers and our people are at the heart of everything we do, and our culture is rooted in our core values: Aim high, Think Customer and Be Real. Across our Group, we\’re committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We\’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn\’t quite match the specification, we\’d still really love to hear from you.
What you\’ll be doing Connecting with our customers and creating a warm, welcoming space in store. Recommending our amazing products through real, honest conversations – ensuring our customers know everything they need to know about the product and the optional extras we have available. Taking pride in your space, keeping the store looking great and feeling like a great place to visit. Being part of a supportive, fun team that celebrates each other and shares success. The role is for you if… Never worked in sales before? No problem – well give you all the training you need. If youve got the confidence to chat, the curiosity to learn, and the drive to do your best, well show you the ropes. Were after team players who bring personality, take pride in doing a great job, and get a buzz from helping customers feel right at home. If that sounds like you, wed love to meet you. Interview process We want to make the process work for you, so let us know if you need any adjustments before your interview Heres what to expect: A phone chat – this will be a quick intro with our Talent Team. An in-store interview – this will be an interview with your future Manager. For some handy details, have a look at Your Pathway to a DFS Career on our Careers site.
DFS Benefits Youll earn uncapped commission on sofas, beds, mattresses, and extras – the more you sell, the more you earn. Plus, a monthly bonus rewards your stores customer service. With a great basic salary, your earning potential is in your hands 30% colleague discount across DFS and Sofology products Generous holiday allowance (plus the option to buy more) Enhanced family leave and a paid volunteering day to give back to causes important to you Ongoing training and career development – whether you want to sharpen your skills or step into a new role Wellbeing support, including access to healthcare services, an Employee Assistance Programme, and discounted gym memberships Group pension and Sharesave scheme Life assurance and company sick pay – giving you extra peace of mind
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Retail Sales Advisor - 20 Hours employer: DFS Furniture Ltd
Contact Detail:
DFS Furniture Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor - 20 Hours
✨Tip Number 1
Get to know the products inside out! When you're chatting with customers, your passion for sofas and beds will shine through. Make sure you can share personal stories or experiences that relate to the products – it makes a huge difference!
✨Tip Number 2
Practice your listening skills! Customers want to feel seen and heard, so ask open-ended questions and really pay attention to their needs. This will help you build rapport and trust, making it easier to guide them to the perfect sofa or mattress.
✨Tip Number 3
Show off your flexibility! With DFS offering flexible working patterns, be ready to discuss how you can balance work with other commitments. Highlighting your adaptability can set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Retail Sales Advisor - 20 Hours
Some tips for your application 🫡
Show Your Passion for Service: When you're writing your application, let your enthusiasm for helping customers shine through. We want to see how you can make people feel at home, just like we do at DFS!
Be Personal and Relatable: Use a friendly tone in your application. Share a little about yourself and why you love working in retail. We’re all about making connections, so show us how you can relate to our customers.
Highlight Your Flexibility: Since we understand that life can be busy, mention any experience you have with flexible working hours. We appreciate candidates who can juggle commitments while still delivering great service.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get to know you better. Plus, it’s super easy and straightforward!
How to prepare for a job interview at DFS Furniture Ltd
✨Know Your Products
Before the interview, take some time to familiarise yourself with DFS's range of products. Understand the different types of sofas, beds, and mattresses they offer. This will not only show your enthusiasm for the role but also help you answer questions about how you can assist customers in finding the perfect fit for their home.
✨Showcase Your Customer Service Skills
Since the role is all about helping customers feel at home, think of examples from your past experiences where you've provided excellent customer service. Be ready to share stories that highlight your ability to listen, empathise, and solve problems, as these are key traits for a Retail Sales Advisor.
✨Emphasise Flexibility
DFS values work-life balance, so be prepared to discuss your availability and how you can adapt to flexible working patterns. Highlight any previous experience you have with managing shifts or balancing commitments, as this will demonstrate your understanding of their approach to work.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
