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- Tasks: Support delivery teams by managing admin tasks and ensuring smooth operations.
- Company: Join The Sofa Delivery Company, a leader in delivering meaningful customer experiences.
- Benefits: Enjoy competitive pay, generous discounts, and a fantastic work-life balance.
- Why this job: Be part of a team that values your contributions and supports your growth.
- Qualifications: Experience in customer service or admin roles, with strong communication skills.
- Other info: Embrace a diverse and inclusive workplace where everyone can thrive.
The predicted salary is between 24000 - 36000 £ per year.
At The Sofa Delivery Company, delivering moments that matter is what we're all about. With our 4-on, 4-off shift pattern, 7am - 7pm, you'll have plenty of time to relax, recharge, and enjoy life outside of work. As an Administrator, you'll be a key support for our delivery teams, ensuring everything runs smoothly and furniture reaches customers' homes. You'll handle administrative tasks, manage stock systems, take calls from drivers, and resolve any issues within the CDC.
About The Sofa Delivery Company: We know that a sofa is one of the most meaningful things someone can buy. That's why we're on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. As part of the DFS group, we deliver for our group brands - DFS and Sofology.
Our colleagues are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other. Whether you're in the warehouse, out on the road, or in a customer's home, at The Sofa Delivery Company, you'll deliver moments that matter.
Across our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.
What you'll be doing:
- Input customer data and ensure compliance with data protection policies.
- Arrange deliveries and manage calls with drivers and customers.
- Escalate delivery issues to the depot manager.
- Assist with ad-hoc tasks.
- Work the 4 on 4 off, 7am- 7pm shift pattern to provide continuous support.
The role is for you if...
- You have prior experience in customer service or admin roles.
- You take pride in your work and prioritise safety for yourself and others.
- You enjoy variety and tackling challenges.
- You have a strong work ethic and enjoy working as part of a collaborative team.
- You're a team player with great communication and problem-solving skills.
- You're tech-savvy and can multitask effectively.
The Sofa Delivery Company Benefits:
- Great Pay: A competitive salary plus a quarterly bonus for delivering amazing service.
- Work-Life Balance: A fantastic 4 on, 4 off shift pattern, giving you more time to relax and recharge.
- Generous Discounts: 30% off DFS, Sofology, and Dwell products for you, plus 15% for friends and family.
- Wellbeing Support: Access to a range of perks, including retailer discounts, free on-site physio sessions, and health services.
- Career Growth: Tools, training, and support to help you grow with us.
- Enhanced Leave: Maternity, paternity, adoption leave, and more.
Warehouse Administrator (OSA) in Newtownabbey employer: DFS Furniture Ltd
Contact Detail:
DFS Furniture Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse Administrator (OSA) in Newtownabbey
✨Tip Number 1
Get to know the company! Before your interview, dive into The Sofa Delivery Company's mission and values. This will help you connect your experience with what they stand for, showing that you're not just another candidate but someone who truly gets their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to admin roles and customer service. Think about how your past experiences can showcase your problem-solving skills and teamwork. We want you to feel confident when you walk in!
✨Tip Number 3
Be ready to share examples! When discussing your experience, have specific stories in mind that highlight your communication skills and ability to handle challenges. This will make your answers more engaging and memorable for the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and helps keep you on their radar.
We think you need these skills to ace Warehouse Administrator (OSA) in Newtownabbey
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Warehouse Administrator role. Highlight your relevant experience in customer service and admin tasks, and show us how you can contribute to our mission of delivering moments that matter.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences where possible. We appreciate straightforwardness, so don’t waffle on – get to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company while you’re at it!
How to prepare for a job interview at DFS Furniture Ltd
✨Know the Company
Before your interview, take some time to research The Sofa Delivery Company. Understand their mission of delivering moments that matter and how they value customer experience. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Admin Skills
As a Warehouse Administrator, you'll be handling various administrative tasks. Be prepared to discuss your previous experience in customer service or admin roles. Highlight specific examples where you've successfully managed data, resolved issues, or supported a team, as this will demonstrate your capability for the role.
✨Emphasise Teamwork and Communication
The role requires strong communication and problem-solving skills. Think of instances where you've worked collaboratively in a team or effectively communicated with others to resolve issues. Sharing these experiences will illustrate that you're a team player who can thrive in a collaborative environment.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle real-life situations, like managing delivery issues or multitasking under pressure. Practise answering scenario-based questions by thinking through your thought process and the steps you'd take to resolve challenges. This will help you feel more confident during the interview.
