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- Tasks: Lead a dynamic team and ensure smooth daily operations in a fast-paced environment.
- Company: Join The Sofa Delivery Company, where we deliver moments that matter.
- Benefits: Enjoy competitive pay, a 4-on, 4-off shift pattern, and generous discounts.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Experience in team management, customer service, and operational excellence.
- Other info: We celebrate diversity and support career growth in an inclusive culture.
The predicted salary is between 30000 - 40000 £ per year.
Fancy leading a high performing team in a fast paced, people focused environment? At The Sofa Delivery Company, we're all about delivering moments that matter. As a Shift Manager, you'll play a key role in keeping operations running smoothly while enjoying a 4-on, 4-off shift pattern (7am - 7pm) that gives you time to recharge and enjoy life outside of work.
From supporting the Warehouse and Driving teams to ensuring compliance and high service standards, you'll be at the heart of it all. You'll also help recruit, onboard, and train new colleagues, setting them up for success so they can create great customer experiences.
About The Sofa Delivery Company: We know that a sofa is one of the most meaningful things someone can buy. That's why we're on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. As part of the DFS group, we deliver for our group brands - DFS and Sofology. Our colleagues are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other.
Whether you're in the warehouse, out on the road, or in a customer's home, at The Sofa Delivery Company, you'll deliver moments that matter. Across our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.
What you'll be doing:
- Overseeing daily operations of the Customer Delivery Centre (CDC).
- Ensuring every delivery is completed safely, efficiently, and to a high standard.
- Supporting the Customer Delivery Manager in building strong customer relationships.
- Leading, coaching, and developing your team to deliver their best work.
- Managing compliance for vehicles, trailers, and driver regulations.
- Maintaining high standards of health, safety, and housekeeping.
- Assisting with recruitment and onboarding of new team members.
The role is for you if:
- You're passionate about customer service and operational excellence.
- You take pride in leading a team and driving great performance.
- You thrive in a fast-paced, hands-on environment.
- You have budget management experience.
- You're a great problem solver who enjoys a challenge.
- You have experience in team management, planning, and compliance.
- You love working as part of a supportive, fun, and inclusive team.
- You strive to deliver high standards of customer service and compliance.
The Sofa Delivery Company Benefits:
- Great Pay: A competitive salary plus a quarterly bonus for delivering amazing service.
- Work-Life Balance: A fantastic 4 on, 4 off shift pattern, giving you more time to relax and recharge.
- Generous Discounts: 30% off DFS, Sofology, and Dwell products for you, plus 15% for friends and family.
- Wellbeing Support: Access to a range of perks, including retailer discounts, free on-site physio sessions, and health services.
- Career Growth: Tools, training, and support to help you grow with us.
- Enhanced Leave: Maternity, paternity, adoption leave, and more.
Join us, and let's deliver moments that matter - together. Any offer is subject to DBS Checks.
Shift Manager in Mossley employer: DFS Furniture Ltd
Contact Detail:
DFS Furniture Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager in Mossley
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Sofa Delivery Company's social media and website. Understanding their values and mission will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem. This will help you shine during the interview and demonstrate that you're ready to take on the Shift Manager role.
✨Tip Number 3
Be prepared to discuss compliance and safety standards. Since this role involves managing operations, showing your knowledge in these areas will set you apart from other candidates. Brush up on relevant regulations before your chat!
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about team dynamics, training opportunities, and how they celebrate success. This not only shows your interest but also helps you gauge if it's the right fit for you.
We think you need these skills to ace Shift Manager in Mossley
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and operational excellence right from the start. Use your application to highlight experiences where you've gone above and beyond to deliver great results.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that match the Shift Manager role. We want to know how your background aligns with our mission of delivering moments that matter.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and relevant experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Sofa Delivery Company!
How to prepare for a job interview at DFS Furniture Ltd
✨Know the Company Inside Out
Before your interview, take some time to research The Sofa Delivery Company. Understand their mission, values, and what makes them unique in the delivery industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of specific examples where you've successfully managed a team or resolved conflicts. Highlight how you motivate others and ensure high performance, as this aligns with the company's focus on operational excellence.
✨Demonstrate Customer Service Passion
The Sofa Delivery Company prides itself on delivering great customer experiences. Be ready to share stories that illustrate your commitment to customer service. Discuss how you've gone above and beyond for customers in the past, as this will resonate well with their values.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows you're engaged and serious about contributing to their mission of delivering moments that matter.