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- Tasks: Visit customers to resolve furniture issues and conduct high-quality repairs.
- Company: Join DFS, a welcoming and inclusive furniture retailer.
- Benefits: Enjoy a competitive salary, generous discounts, and great holiday allowances.
- Why this job: Make customers happy by restoring their beloved furniture to its best.
- Qualifications: Strong people skills and a knack for fixing things; training available.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 28800 - 42000 £ per year.
We're looking for a friendly and skilled Service Manager to join our team. This role is all about making sure our customers are happy by solving their in-warranty furniture issues right in their homes. You'll be the face of DFS, delivering great service and ensuring customers' much-loved furniture is back to looking its best.
About DFS: We extend a warm welcome to everyone, weaving together a range of voices and perspectives to create a truly inclusive culture. As we strive to build a workplace that better reflects the diverse communities we serve, we encourage applications from under-represented groups. At DFS Group, we're not just a place where everyone is welcome - we're a place where everyone truly belongs.
What you'll be doing:
- Visiting customers to assess and resolve issues, focusing on a 'right-first-time' fix.
- Conducting high-quality repairs and refinishing on various furniture parts, including leather, upholstery, wooden surfaces, frames, and recliner mechanisms.
- Preparing thoroughly for each visit by reviewing cases and making sure you have the right parts, tools, and supplies.
- Treating every home and customer with the utmost respect and care, always operating safely and efficiently.
- Keeping open and effective communication with customers, responding quickly to any enquiries.
- Managing your stock levels in your service vehicle and keeping accurate records, including mileage.
- Making commercial decisions and handling escalated issues with integrity.
The role is for you if...
- You have excellent presentation and people skills - a real knack for building positive relationships.
- You are great at planning, organising your own schedule, and making smart commercial decisions.
- You have the ability to diagnose and fix faults on various types of furniture (repair skills and experience with furniture build/repair are a big advantage, but if you're great with tools we can train you too!).
- You naturally focus on customer satisfaction, aiming for great results and continuous improvement.
- You are dedicated to compliance, including health and safety, and maintaining the company vehicle to high standards.
- You are comfortable with occasional travel and overnight stays to support other areas of the business.
DFS Benefits:
- Excellent Salary
- A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell)
- Generous holiday allowance - the time you need to rest and relax and the longer you're with us, the more time you'll get! Opportunity to purchase additional holidays each year!
- Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member
- Access to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more.
- Discounted Gym and Cinema memberships to help you unwind
- Group Pension Scheme
- Group Sharesave Scheme
- Life Assurance & Company Sick Pay
Service Manager Upholstery in Livingston employer: DFS Furniture Ltd
Contact Detail:
DFS Furniture Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager Upholstery in Livingston
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into DFS's values and culture. This way, you can show how your skills and personality align with what they stand for. Plus, it’ll help you feel more confident when chatting with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience relates to the role of Service Manager. The more you rehearse, the more natural you'll feel during the real deal.
✨Tip Number 3
Show off your people skills! Since this role is all about customer satisfaction, think of examples where you've gone above and beyond for customers. Share these stories during your interview to highlight your knack for building positive relationships.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you're genuinely interested in the role and helps keep you fresh in their minds.
We think you need these skills to ace Service Manager Upholstery in Livingston
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Service Manager role. Highlight any relevant experience you have with furniture repairs or customer service, and show us why you're the perfect fit for our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid any unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DFS Furniture Ltd
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the Service Manager role. Familiarise yourself with common furniture issues and repairs, as well as DFS's products. This will help you speak confidently about how you can solve customer problems.
✨Show Off Your People Skills
Since this role is all about customer satisfaction, be ready to share examples of how you've built positive relationships in previous jobs. Think of specific situations where you turned a customer's frown upside down – it’ll show you’re the right fit for the team!
✨Plan Your Journey
As the role involves visiting customers, demonstrate your organisational skills by planning your route and managing your time effectively. Mention how you would prepare for each visit, ensuring you have the right tools and parts ready to go.
✨Be Ready for Scenarios
Prepare for situational questions that might come up during the interview. Think about how you would handle escalated issues or difficult customers. Showing that you can think on your feet and make smart decisions will impress the interviewers.
