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- Tasks: Lead a dynamic team and ensure smooth operations in a fast-paced delivery environment.
- Company: Join The Sofa Delivery Company, where we deliver moments that matter.
- Benefits: Enjoy competitive pay, generous discounts, and a fantastic work-life balance.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Passion for customer service, team management experience, and problem-solving skills.
- Other info: Be part of an inclusive culture that values diversity and supports career growth.
The predicted salary is between 28800 - 43200 £ per year.
Fancy leading a high performing team in a fast paced, people focused environment? At The Sofa Delivery Company, we're all about delivering moments that matter. As a Shift Manager, you'll play a key role in keeping operations running smoothly while enjoying a 4-on, 4-off shift pattern (7am - 7pm) that gives you time to recharge and enjoy life outside of work.
From supporting the Warehouse and Driving teams to ensuring compliance and high service standards, you'll be at the heart of it all. You'll also help recruit, onboard, and train new colleagues, setting them up for success so they can create great customer experiences.
What you'll be doing:
- Overseeing daily operations of the Customer Delivery Centre (CDC).
- Ensuring every delivery is completed safely, efficiently, and to a high standard.
- Supporting the Customer Delivery Manager in building strong customer relationships.
- Leading, coaching, and developing your team to deliver their best work.
- Managing compliance for vehicles, trailers, and driver regulations.
- Maintaining high standards of health, safety, and housekeeping.
- Assisting with recruitment and onboarding of new team members.
The role is for you if:
- You're passionate about customer service and operational excellence.
- You take pride in leading a team and driving great performance.
- You thrive in a fast-paced, hands-on environment.
- You have budget management experience.
- You're a great problem solver who enjoys a challenge.
- You have experience in team management, planning, and compliance.
- You love working as part of a supportive, fun, and inclusive team.
At The Sofa Delivery Company, we believe in rewarding hard work and making every day enjoyable. Here's what we offer:
- Great Pay: A competitive salary plus a quarterly bonus for delivering amazing service.
- Work-Life Balance: A fantastic 4 on, 4 off shift pattern, giving you more time to relax and recharge.
- Generous Discounts: 30% off DFS, Sofology, and Dwell products for you, plus 15% for friends and family.
- Wellbeing Support: Access to a range of perks, including retailer discounts, free on-site physio sessions, and health services.
- Career Growth: Tools, training, and support to help you grow with us.
- Enhanced Leave: Maternity, paternity, adoption leave, and more.
Join us, and let's deliver moments that matter - together. Any offer is subject to DBS Checks.
Locations
Shift Manager in Glasgow, Scotland employer: DFS Furniture Ltd
Contact Detail:
DFS Furniture Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager in Glasgow, Scotland
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Sofa Delivery Company's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem. This will help you shine during the interview and demonstrate that you can handle the fast-paced environment they thrive in.
✨Tip Number 3
Be ready to discuss compliance and safety! Since this role involves managing health and safety standards, brush up on relevant regulations and be prepared to share how you've ensured compliance in your previous roles.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about team dynamics, training opportunities, and how they celebrate success. This not only shows your interest but also helps you gauge if it's the right fit for you.
We think you need these skills to ace Shift Manager in Glasgow, Scotland
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and operational excellence right from the start. Use your application to highlight experiences that showcase your love for leading teams and delivering great results.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our mission of delivering moments that matter!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff. This helps us quickly see why you’d be a great fit!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DFS Furniture Ltd
✨Know the Company Inside Out
Before your interview, take some time to research The Sofa Delivery Company. Understand their mission, values, and what makes them unique in the delivery industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll be leading a team, so be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully managed a team or resolved conflicts. Highlight how you can motivate others to deliver great customer experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and operational excellence. Prepare scenarios where you've had to think on your feet or manage compliance issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Your Passion for Customer Service
The Sofa Delivery Company values customer service highly, so make sure to express your passion for creating great customer experiences. Share stories that demonstrate your commitment to customer satisfaction and how you’ve gone the extra mile in previous roles.
