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- Tasks: Support delivery teams by managing calls, data input, and resolving issues.
- Company: Join The Sofa Delivery Company, where we deliver moments that matter.
- Benefits: Enjoy competitive pay, generous discounts, and a fantastic work-life balance.
- Why this job: Be part of a team that values your contributions and supports your growth.
- Qualifications: Experience in customer service or admin roles, with strong communication skills.
- Other info: Embrace a diverse and inclusive culture while enjoying career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
At The Sofa Delivery Company, delivering moments that matter is what we're all about. With our 4-on, 4-off shift pattern, 7am - 7pm, you'll have plenty of time to relax, recharge, and enjoy life outside of work. As an Administrator, you'll be a key support for our delivery teams, ensuring everything runs smoothly and furniture reaches customers' homes. You'll handle administrative tasks, manage stock systems, take calls from drivers, and resolve any issues within the CDC.
About The Sofa Delivery Company: We know that a sofa is one of the most meaningful things someone can buy. That's why we're on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. As part of the DFS group, we deliver for our group brands - DFS and Sofology.
Our colleagues are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other. Whether you're in the warehouse, out on the road, or in a customer's home, at The Sofa Delivery Company, you'll deliver moments that matter.
Across our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.
What you'll be doing:
- Input customer data and ensure compliance with data protection policies.
- Arrange deliveries and manage calls with drivers and customers.
- Escalate delivery issues to the depot manager.
- Assist with ad-hoc tasks.
- Work the 4 on 4 off, 7am- 7pm shift pattern to provide continuous support.
The role is for you if:
- You have prior experience in customer service or admin roles.
- You take pride in your work and prioritise safety for yourself and others.
- You enjoy variety and tackling challenges.
- You have a strong work ethic and enjoy working as part of a collaborative team.
- You're a team player with great communication and problem-solving skills.
- You're tech-savvy and can multitask effectively.
The Sofa Delivery Company Benefits:
- Great Pay: A competitive salary plus a quarterly bonus for delivering amazing service.
- Work-Life Balance: A fantastic 4 on, 4 off shift pattern, giving you more time to relax and recharge.
- Generous Discounts: 30% off DFS, Sofology, and Dwell products for you, plus 15% for friends and family.
- Wellbeing Support: Access to a range of perks, including retailer discounts, free on-site physio sessions, and health services.
- Career Growth: Tools, training, and support to help you grow with us.
- Enhanced Leave: Maternity, paternity, adoption leave, and more.
Locations
Administrator in Farnborough, Hampshire employer: DFS Furniture Ltd
Contact Detail:
DFS Furniture Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Farnborough, Hampshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Sofa Delivery Company. Understand their mission and values, and think about how your skills can help them deliver those moments that matter.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to admin roles and customer service. Think about examples from your past experiences that showcase your problem-solving skills and teamwork.
✨Tip Number 3
Show your personality! During the interview, let your enthusiasm shine through. The Sofa Delivery Company values a collaborative team spirit, so don’t be afraid to show how you can contribute to that positive vibe.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at The Sofa Delivery Company.
We think you need these skills to ace Administrator in Farnborough, Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administrator role. Highlight your relevant experience in customer service or admin roles, and show us how you can contribute to delivering those moments that matter!
Show Off Your Skills: We want to see your problem-solving skills and tech-savviness shine through. Mention specific examples where you've tackled challenges or improved processes in previous roles. This will help us understand how you can support our delivery teams.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can manage calls and resolve issues efficiently!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at DFS Furniture Ltd
✨Know the Company
Before your interview, take some time to research The Sofa Delivery Company. Understand their mission of delivering moments that matter and how they value customer experience. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Admin Skills
As an Administrator, you'll be handling various tasks like managing stock systems and taking calls from drivers. Be prepared to discuss your previous experience in similar roles. Bring examples of how you've successfully managed administrative tasks and resolved issues, as this will demonstrate your capability for the role.
✨Emphasise Teamwork and Communication
The Sofa Delivery Company values collaboration and communication. During the interview, highlight your ability to work well in a team and share examples of how you've effectively communicated with colleagues or customers in past roles. This will show that you can contribute positively to their team environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential delivery issues you might encounter and how you would handle them. Practising these scenarios will help you respond confidently and demonstrate your proactive approach to challenges.
