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For Companies At a Glance
- Tasks: Enhance customer experience across our brands and drive innovative solutions.
- Company: Join DFS Group, a leader in furniture retail with a focus on design and sustainability.
- Benefits: Enjoy competitive pay, flexible working options, and a supportive team environment.
- Why this job: Be part of a mission to transform homes while making a positive impact.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
About DFS
We’re home to DFS, Sofology, and The Sofa Delivery Company - three distinctive brands with a shared mission to bring great design and comfort into every home, affordably, responsibly, and sustainably.
At DFS Group, everyone plays a part. Whether you’re supporting our brands or serving our customers, you’re helping shape the future of furniture retail.
Group Customer Experience Platform Specialist Role in England employer: DFS Furniture Ltd
Contact Detail:
DFS Furniture Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Customer Experience Platform Specialist Role in England
✨Tip Number 1
Get to know DFS and its brands inside out! Familiarise yourself with their missions and values. This way, when you chat with us, you can show how your skills align perfectly with what we stand for.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and showcasing your experience in customer experience platforms. We want to see how you can contribute to our mission of great design and comfort.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at DFS.
We think you need these skills to ace Group Customer Experience Platform Specialist Role in England
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer experience shine through. We want to see how you can contribute to our mission of bringing great design and comfort into every home.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Group Customer Experience Platform Specialist role. Highlight relevant skills and experiences that align with our values at DFS Group, so we can see why you're a perfect fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you stand out as a candidate for this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at DFS Furniture Ltd
✨Know the Brands Inside Out
Before your interview, make sure you research DFS, Sofology, and The Sofa Delivery Company. Understand their missions, values, and what sets them apart in the furniture retail market. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Customer-Centric Mindset
As a Group Customer Experience Platform Specialist, it's crucial to demonstrate your commitment to enhancing customer experiences. Prepare examples of how you've successfully improved customer satisfaction in previous roles, and be ready to discuss how you can apply those strategies at DFS.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer feedback. Think of specific scenarios where you turned a negative experience into a positive one. This will highlight your proactive approach and adaptability in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's future plans or how they measure customer satisfaction. This not only shows your enthusiasm but also gives you a chance to gauge if the company aligns with your career aspirations.
