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- Tasks: Visit customers to fix furniture issues and ensure satisfaction.
- Company: Join DFS, a welcoming and inclusive furniture retailer.
- Benefits: Enjoy a competitive salary, generous discounts, and great holiday allowances.
- Why this job: Make a real difference in customers' homes with your skills.
- Qualifications: Strong people skills and a knack for fixing things.
- Other info: Opportunities for growth and a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
We're looking for a friendly and skilled Service Manager to join our team. This role is all about making sure our customers are happy by solving their in-warranty furniture issues right in their homes. You'll be the face of DFS, delivering great service and ensuring customers' much-loved furniture is back to looking its best.
We extend a warm welcome to everyone, weaving together a range of voices and perspectives to create a truly inclusive culture. As we strive to build a workplace that better reflects the diverse communities we serve, we encourage applications from under-represented groups. At DFS Group, we're not just a place where everyone is welcome - we're a place where everyone truly belongs.
What you'll be doing:
- Visiting customers to assess and resolve issues, focusing on a 'right-first-time' fix.
- Conducting high-quality repairs and refinishing on various furniture parts, including leather, upholstery, wooden surfaces, frames, and recliner mechanisms.
- Preparing thoroughly for each visit by reviewing cases and making sure you have the right parts, tools, and supplies.
- Treating every home and customer with the utmost respect and care, always operating safely and efficiently.
- Keeping open and effective communication with customers, responding quickly to any enquiries.
- Managing your stock levels in your service vehicle and keeping accurate records, including mileage.
- Making commercial decisions and handling escalated issues with integrity.
The role is for you if...
- You have excellent presentation and people skills - a real knack for building positive relationships.
- You are great at planning, organising your own schedule, and making smart commercial decisions.
- You have the ability to diagnose and fix faults on various types of furniture (repair skills and experience with furniture build/repair are a big advantage, but if you're great with tools we can train you too!).
- You naturally focus on customer satisfaction, aiming for great results and continuous improvement.
- You are dedicated to compliance, including health and safety, and maintaining the company vehicle to high standards.
- You are comfortable with occasional travel and overnight stays to support other areas of the business.
DFS Benefits:
- Excellent Salary
- A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell)
- Generous holiday allowance - the time you need to rest and relax and the longer you're with us, the more time you'll get! Opportunity to purchase additional holidays each year!
- Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member
- Access to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more.
- Discounted Gym and Cinema memberships to help you unwind
- Group Pension Scheme
- Group Sharesave Scheme
- Life Assurance & Company Sick Pay
Service Manager Upholstery in Edinburgh employer: DFS Furniture Ltd
Contact Detail:
DFS Furniture Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager Upholstery in Edinburgh
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into DFS's values and culture. This way, you can show how your skills and personality align with what they stand for. Plus, it’ll help you feel more confident when chatting with the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on showcasing your people skills and how you handle customer satisfaction, as these are key for the Service Manager role.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, throw in some thoughtful questions about the team dynamics or how they measure customer satisfaction. It shows you’re genuinely interested and ready to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, making it easier for us to connect with you.
We think you need these skills to ace Service Manager Upholstery in Edinburgh
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and furniture. A friendly tone can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have that aligns with the Service Manager role. Whether it’s your knack for fixing things or your people skills, we want to know how your background makes you a great fit for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences pop!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at DFS Furniture Ltd
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of furniture repair and customer service. Brush up on common issues customers face with upholstery and how to resolve them. This will show that you're not just a people person but also knowledgeable about the products you'll be working with.
✨Showcase Your People Skills
Since this role is all about building relationships, think of examples from your past experiences where you've successfully interacted with customers. Be ready to share stories that highlight your ability to communicate effectively and resolve conflicts, as this will demonstrate your fit for the friendly culture at DFS.
✨Plan Your Journey
As the role involves visiting customers' homes, it's essential to show that you can manage your time well. During the interview, discuss how you would plan your schedule and prepare for each visit. Mentioning your organisational skills will reassure them that you can handle the logistics of the job efficiently.
✨Emphasise Safety and Compliance
Make sure to highlight your commitment to health and safety standards. Discuss any relevant experience you have in maintaining equipment or vehicles, as well as your understanding of compliance regulations. This will show that you take the responsibility of being in customers' homes seriously and are dedicated to providing a safe service.
