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- Tasks: Visit customers to fix furniture issues and ensure their satisfaction.
- Company: Join DFS, a welcoming and inclusive furniture retailer.
- Benefits: Enjoy a competitive salary, generous discounts, and great holiday allowances.
- Why this job: Make a real difference in customers' homes while developing your skills.
- Qualifications: Strong people skills and a knack for problem-solving; training available.
- Other info: Flexible work with opportunities for travel and career growth.
The predicted salary is between 30000 - 42000 £ per year.
We're looking for a friendly and skilled Service Manager to join our team. This role is all about making sure our customers are happy by solving their in-warranty furniture issues right in their homes. You'll be the face of DFS, delivering great service and ensuring customers' much-loved furniture is back to looking its best.
About DFS: We extend a warm welcome to everyone, weaving together a range of voices and perspectives to create a truly inclusive culture. As we strive to build a workplace that better reflects the diverse communities we serve, we encourage applications from under-represented groups. At DFS Group, we're not just a place where everyone is welcome - we're a place where everyone truly belongs.
What you'll be doing:
- Visiting customers to assess and resolve issues, focusing on a 'right-first-time' fix.
- Conducting high-quality repairs and refinishing on various furniture parts, including leather, upholstery, wooden surfaces, frames, and recliner mechanisms.
- Preparing thoroughly for each visit by reviewing cases and making sure you have the right parts, tools, and supplies.
- Treating every home and customer with the utmost respect and care, always operating safely and efficiently.
- Keeping open and effective communication with customers, responding quickly to any enquiries.
- Managing your stock levels in your service vehicle and keeping accurate records, including mileage.
- Making commercial decisions and handling escalated issues with integrity.
The role is for you if:
- You have excellent presentation and people skills - a real knack for building positive relationships.
- You are great at planning, organising your own schedule, and making smart commercial decisions.
- You have the ability to diagnose and fix faults on various types of furniture (repair skills and experience with furniture build/repair are a big advantage, but if you're great with tools we can train you too!).
- You naturally focus on customer satisfaction, aiming for great results and continuous improvement.
- You are dedicated to compliance, including health and safety, and maintaining the company vehicle to high standards.
- You are comfortable with occasional travel and overnight stays to support other areas of the business.
DFS Benefits:
- Excellent Salary
- A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell)
- Generous holiday allowance - the time you need to rest and relax and the longer you're with us, the more time you'll get!
- Opportunity to purchase additional holidays each year!
- Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member
- Access to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more.
- Discounted Gym and Cinema memberships to help you unwind
- Group Pension Scheme
- Group Sharesave Scheme
- Life Assurance & Company Sick Pay
Locations
Service Manager Upholstery in Edinburgh, Scotland employer: DFS Furniture Ltd
Contact Detail:
DFS Furniture Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager Upholstery in Edinburgh, Scotland
✨Tip Number 1
Get to know the company culture! Before your interview, check out DFS's social media and website. Understanding their values and what makes them tick will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice your people skills! As a Service Manager, you'll be dealing with customers face-to-face. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Prepare for the practical side of things! Brush up on your repair skills and be ready to discuss your experience with tools. If you've got a knack for fixing things, make sure to highlight that during your chat!
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you note to express your appreciation. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Manager Upholstery in Edinburgh, Scotland
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and any relevant experiences that make you a great fit for the Service Manager role.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your skills in diagnosing and fixing furniture issues, and mention any experience you have with repairs. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of why you’d be a fantastic addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our friendly team!
How to prepare for a job interview at DFS Furniture Ltd
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the Service Manager role. Familiarise yourself with common furniture issues and repairs, as well as DFS's products. This will help you demonstrate your knowledge and passion for the job.
✨Show Off Your People Skills
Since this role is all about customer satisfaction, be ready to share examples of how you've built positive relationships in previous jobs. Think of specific situations where you went above and beyond to help a customer – this will show that you truly care about service.
✨Plan Your Journey
As the role involves visiting customers, it’s important to show that you can manage your time effectively. During the interview, mention how you would plan your schedule and ensure you have the right tools and parts for each visit. This will highlight your organisational skills.
✨Be Ready for Scenarios
Prepare for situational questions where you might need to handle escalated issues or make commercial decisions. Think through how you would approach these scenarios, focusing on integrity and customer care. This will demonstrate your problem-solving abilities and commitment to great service.
