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- Tasks: Assist customers with property damage claims through phone and email, guiding them through the process.
- Company: Join a dynamic customer service team focused on delivering exceptional support.
- Benefits: Part-time hours, flexible work environment, and opportunities for professional growth.
- Why this job: Make a real difference by helping customers navigate their claims with empathy and professionalism.
- Qualifications: Strong communication skills and experience in customer service or claims handling preferred.
- Other info: Work on-site in Doncaster for at least 2 days a week, with a supportive team atmosphere.
The predicted salary is between 1300 - 1600 £ per month.
We are looking for a professional, customer-focused Property Damage Support Agent to join our fast-paced customer service team. In this role, you will be the first point of contact for customers regarding claims raised through drivers, delivery centers, or direct reports. You will use your communication skills, empathy, and problem-solving abilities to guide customers through the claims process, manage expectations, and support resolutions whether or not liability is accepted. If you thrive in a dynamic environment and enjoy building trust through clear, professional conversations, we would love to hear from you.
What you'll be doing?
- Contact customers via phone and email to discuss claims raised through drivers, delivery centers, or reported directly.
- Hold professional, empathetic conversations to gather full claim details and provide clear guidance.
- Communicate decisions where liability is not accepted, ensuring calm, clear, and professional dialogue.
- When liability is accepted, discuss the appropriate resolution monetary allowance or repair through a specialist.
- Develop an understanding of allowance levels for different types of damage.
- Negotiate with customers who may not accept the initial offer, outlining our obligations and managing expectations.
- Work to strict deadlines and service level agreements (SLAs).
- Collaborate with third-party specialists, delivery center management, retail, and service teams.
- Maintain trust, confidentiality, and a business/customer-focused approach at all times.
- Work a minimum of 2 days per week on-site at our head office in Doncaster: Monday, Tuesday and Wednesday, 9am - 5.30pm, with a 1-hour dinner break.
The role is for you if...
- Strong verbal and written communication skills.
- Proven experience in customer service or claims handling (preferred).
- Ability to remain calm, professional, and empathetic during challenging conversations.
- Confident negotiation and problem-solving abilities.
- Comfortable working in a fast-paced environment and managing multiple cases at once.
- Strong organisational skills with the ability to meet deadlines and follow SLAs.
- Ability to build rapport and trust with customers and internal stakeholders.
- A business-minded approach with a focus on fair outcomes for both the company and the customer.
- Experience working with third-party specialists or cross-functional teams is advantageous.
Property Damage Support Agent in Doncaster employer: DFS Furniture Ltd
Contact Detail:
DFS Furniture Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Damage Support Agent in Doncaster
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Role-play common scenarios you might face as a Property Damage Support Agent. The better you are at handling tricky conversations, the more confident you'll feel during the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Property Damage Support Agent in Doncaster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Property Damage Support Agent role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about clear and professional conversations, don’t shy away from showcasing your communication prowess. Use concise language and a friendly tone in your written application to reflect how you’d interact with customers.
Demonstrate Empathy and Problem-Solving: In your application, share examples of how you've handled challenging situations with empathy and effective problem-solving. We love seeing candidates who can navigate tough conversations while keeping the customer’s best interests at heart.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at DFS Furniture Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Property Damage Support Agent. Familiarise yourself with the claims process and think about how your past experiences align with the skills required, like communication and problem-solving.
✨Practice Empathy in Your Responses
Since this role involves handling sensitive customer interactions, practice responding to potential scenarios with empathy. Think about how you would reassure a customer who is upset about a claim and prepare examples that showcase your ability to remain calm and professional.
✨Showcase Your Negotiation Skills
Be ready to discuss your negotiation experience. Prepare specific examples where you successfully managed expectations or reached a fair outcome for both parties. This will demonstrate your confidence and ability to handle challenging conversations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of claims you’ll be handling, or how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
