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- Tasks: Create personalized communications for customers via email, SMS, and direct mail.
- Company: Join DFS, the UK's leading sofa retail specialist since 1969, where passion meets comfort.
- Benefits: Enjoy a competitive salary, bonus, hybrid work options, and a supportive team culture.
- Why this job: Be part of a dynamic team that values creativity and customer experience while making homes cozier.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Work in a hybrid model with just two office days per week.
The predicted salary is between 21000 - 35000 £ per year.
This role delivers relevant and personalised communications to prospects and customers at every point of their DFS journey, across a number of direct to customer channels including email, SMS and direct mail. Working closely with other internal departments and external partners to develop plans and build best in class communications, applying a strong test and learn mindset and an understanding of…
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CRM Executive employer: DFS Furniture Ltd
Contact Detail:
DFS Furniture Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Executive
✨Tip Number 1
Familiarize yourself with CRM tools and platforms that are commonly used in the industry. Being able to discuss your experience or knowledge of these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Understand the importance of personalized communication in customer relationship management. Be prepared to share examples of how you've successfully tailored communications in previous roles or projects.
✨Tip Number 3
Research DFS and its customer base. Knowing their products, values, and customer demographics will help you demonstrate your enthusiasm for the role and how you can contribute to enhancing customer experience.
✨Tip Number 4
Showcase your analytical skills by discussing how you've used data to drive decisions in past roles. Highlighting a test-and-learn mindset will resonate well with the expectations of this position.
We think you need these skills to ace CRM Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the CRM Executive position. Highlight key responsibilities such as delivering personalized communications and working with customer data, and think about how your experience aligns with these tasks.
Tailor Your CV: Customize your CV to reflect relevant experience in CRM, communication strategies, and data analysis. Use specific examples that demonstrate your ability to improve customer experience and your familiarity with direct customer channels like email and SMS.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement and your understanding of DFS's mission. Mention your test and learn mindset and how you can contribute to building best-in-class communications.
Highlight Your Teamwork Skills: Since the role involves working closely with internal departments and external partners, emphasize your teamwork and collaboration skills. Provide examples of past projects where you successfully worked with others to achieve common goals.
How to prepare for a job interview at DFS Furniture Ltd
✨Understand the Customer Journey
Make sure you have a clear understanding of the customer journey at DFS. Be prepared to discuss how personalized communications can enhance each touchpoint and improve overall customer experience.
✨Showcase Your Communication Skills
Since the role focuses on delivering relevant communications, be ready to demonstrate your writing and communication skills. Bring examples of past campaigns or communications you've worked on that had a positive impact.
✨Emphasize Collaboration Experience
Highlight your ability to work closely with different departments and external partners. Share specific examples of how you've successfully collaborated in the past to achieve common goals.
✨Adopt a Test and Learn Mindset
Discuss your approach to testing and learning from data. Be prepared to share how you've used customer data to identify opportunities for improvement in previous roles.
