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- Tasks: Engage with customers to help them find their dream sofa and provide exceptional service.
- Company: Join DFS, the UK's leading sofa retail specialist since 1969.
- Benefits: Enjoy a competitive bonus scheme, generous discounts, and great holiday allowances.
- Why this job: Be part of a fun team where your passion for customer service makes a real difference.
- Qualifications: Natural flair for engaging with customers and a positive attitude.
- Other info: Opportunities for progression and a culture of inclusion and belonging.
The predicted salary is between 13 - 16 £ per hour.
As a Customer Experience Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them to understand their inspirations, individual style and lifestyle to help them find their dream sofa. Working together in your close-knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer.
What you'll be doing:
- Warmly greet customers and engage with them in a friendly and professional manner.
- Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa.
- Maintain thorough knowledge of DFS products, their features, benefits and cost.
- Completing customer orders via an Apple iPad & completing finance applications.
- Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer.
- Maintaining customer contact over the phone and by email, and supporting with the administration tasks.
- Represent DFS values and those of our brand partners in everything that you do.
The role is for you if:
- You have a natural flair for engaging with customers and thrive in a customer-facing role.
- You're confident to proactively approach customers and discuss their needs.
- You're able to build positive relationships within the store.
- You're motivated by targets and KPIs.
- You've got a dedicated work ethic and want to be recognised and rewarded for it.
- You want to work in a team environment where everyone is welcome and you can have fun.
- You have great attention to detail - you'll be ordering furniture that is handmade to your customers specifications.
- You have a willingness to learn and a positive and friendly attitude.
- You enjoy being an administration whizz.
DFS Benefits:
- Retail Bonus Scheme - opportunity to earn bonus and uncapped commission every month.
- Progression and Development opportunities to grow your skills.
- A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell).
- Generous holiday allowance - the time you need to rest and relax and the longer you're with us, the more time you'll get!
- Opportunity to purchase additional holidays each year!
- Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member.
- Access to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more.
- Discounted Gym and Cinema memberships to help you unwind.
- Group Pension Scheme.
- Group Sharesave Scheme.
- Life Assurance & Company Sick Pay.
- Full comprehensive training.
- Paid days to volunteer each year.
Customer Experience Advisor - 30 hours in Bristol employer: DFS Furniture Ltd
Contact Detail:
DFS Furniture Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - 30 hours in Bristol
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into DFS's history, values, and products. This will not only impress your interviewers but also help you connect with their mission of making houses feel like homes.
✨Tip Number 2
Practice your customer engagement skills! Role-play with a friend or family member to simulate customer interactions. This will help you feel more confident when discussing how you can meet customers' needs and preferences during the interview.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've collaborated with others in previous roles. DFS values a close-knit team, so highlighting your ability to work well with colleagues will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Advisor - 30 hours in Bristol
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm shine through in your application! We want to see how much you care about helping customers find their dream sofa. Share any relevant experiences that highlight your passion for customer service.
Be Personal: Tailor your application to reflect our values and the role. Use specific examples that demonstrate your ability to connect with customers and understand their needs. This will show us you're a great fit for our team!
Keep It Clear and Concise: Make sure your application is easy to read and straight to the point. We appreciate clarity, so avoid jargon and keep your sentences short. This helps us quickly see why you’d be a fantastic addition to DFS.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DFS Furniture Ltd
✨Know Your Products
Before the interview, take some time to familiarise yourself with DFS's range of sofas. Understand the different styles, fabrics, and features so you can confidently discuss them. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Engagement Skills
Prepare examples from your past experiences where you've successfully engaged with customers. Think about how you identified their needs and provided tailored solutions. This will demonstrate your natural flair for customer interaction, which is key for a Customer Experience Advisor.
✨Emphasise Teamwork
DFS values collaboration, so be ready to talk about your experience working in teams. Share specific instances where you contributed to team success or helped improve service standards. This will highlight your ability to work well within a close-knit team.
✨Bring Your Enthusiasm
Let your passion for helping customers shine through during the interview. Be upbeat and positive, and express your excitement about the opportunity to make a difference in customers' lives. This infectious enthusiasm is exactly what DFS is looking for!
