At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive store success.
- Company: DFS, the UK's leading sofa retail specialist since 1969.
- Benefits: Competitive salary, bonuses, discounts, generous holiday allowance, and comprehensive training.
- Other info: Join a diverse team committed to inclusion and community engagement.
- Why this job: Make a real impact in a fun, inclusive environment while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer experience; retail management experience is a bonus.
The predicted salary is between 49500 - 60500 £ per year.
About Us: It takes a whole lot of passion to be at the centre of what makes a house feel like home — and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.
About the role: As a Branch General Manager, you will lead your team to deliver an exceptional customer experience while driving the success of your store and owning all financial and operational performance, from sales targets to safety and compliance. You are responsible for creating a positive, inclusive, and high-performing culture by coaching and developing colleagues, communicating clearly, and managing team schedules to support work-life balance. Success also involves continuously raising standards using customer feedback and performance data, keeping store layouts inspiring, and connecting with the local community to build long-term engagement. This role is for a strong people leader with the confidence to make decisions, motivate others, and manage change. While retail management experience is a bonus, you must possess great communication skills, a passion for customer experience, and the drive to make things happen.
Here's what we offer:
- Competitive salary plus monthly bonuses based on store turnover and KPI performances
- Car allowance
- Discounts: Get 30% off DFS and Sofology products for yourself, discounts for friends and family plus discounts and cashback at hundreds of retailers
- Generous holiday allowance – with the option to purchase additional holidays each year
- Enhanced maternity, paternity and adoption leave
- Discounted gym and cinema memberships
- Group Pension Scheme
- Group Sharesave Scheme
- Life Assurance & Company Sick Pay
- Full comprehensive training
- Paid days to volunteer each year
What you'll be doing:
- Leading your team to deliver a seamless customer experience.
- Using customer feedback and performance data to continuously raise the bar.
- Owning your store's financial and operational performance – from sales targets to safety and compliance.
- Creating a fun, inclusive, and high-performing team culture where everyone feels valued.
- Coaching and developing your team through regular one-to-ones, training and growth plans.
- Bringing our stores to life – keeping layouts inspiring and the experience consistent.
- Communicating clearly and confidently so everyone knows what's expected and why it matters.
- Connecting with your local community to truly own your town, building awareness, engagement and long-term success.
- Managing your team's schedule to ensure the right coverage while supporting work-life balance.
Our Commitment to Inclusion: We're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from introducing the Hidden Disabilities Sunflower and supporting Doncaster Pride, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve.
Branch General Manager - 12 Month Fixed Term employer: DFS Furniture Ltd
At DFS Group, we pride ourselves on fostering a supportive and inclusive work environment where every employee is valued and encouraged to grow. As a Quality Coordinator, you'll have access to extensive development opportunities, including the chance to work towards an ISO 9001 Lead Auditor qualification, while enjoying a comprehensive benefits package that includes generous holiday allowances, health plans, and discounts. Our culture promotes collaboration and innovation, making it an ideal place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Branch General Manager - 12 Month Fixed Term
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Branch General Manager - 12 Month Fixed Term
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to DFS Furniture Ltd:Don’t forget to personalise your application for DFS Furniture Ltd! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at DFS Furniture Ltd
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that DFS Furniture Ltd offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at DFS Furniture Ltd and contribute positively during your temporary stint.
