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For Companies At a Glance
- Tasks: Manage customer requests and schedule field technicians while providing exceptional service.
- Company: Join one of Australia’s leading technology providers with a collaborative culture.
- Benefits: Attractive hourly rate, hybrid work, full training, and career growth opportunities.
- Why this job: Make a real impact on customer experiences in a fast-paced environment.
- Qualifications: Strong customer service skills, tech-savvy, and excellent communication abilities.
- Other info: Dynamic role with potential for contract extension based on performance.
The predicted salary is between 24000 - 36000 ÂŁ per year.
A fantastic opportunity has arisen to join one of Australia’s leading technology providers on a full‑time, ‑month assignment commencing ASAP. We’re hiring a customer‑obsessed, highly organised professional who thrives in fast‑paced environments and is confident working across multiple systems simultaneously.
About the role
You’ll be responsible for actioning and managing requests, scheduling work to field technicians and ensuring tasks are delivered using best practice processes. You’ll play a key part in creating strong customer advocacy by providing exceptional customer service and keeping stakeholders informed throughout the journey. Working as part of a collaborative team, you’ll coordinate day‑to‑day activities, prioritise workloads, and help mitigate operational risks. You’ll have clear targets and the opportunity to directly influence and elevate the overall customer experience.
Roster & model: Rotating roster, Monday–Friday, Hybrid working (office‑based training, then hybrid). Support: Full training provided plus all equipment needed to succeed.
Key responsibilities
- Prioritise and action incoming work to operational business rules and within SLA.
- Ability to adapt quickly to change.
- Schedule and dispatch field activities; monitor progress and adjust plans to minimise risk.
- Communicate clearly and maintain effective working relationships.
- Meet targets in a demanding environment with accuracy and urgency.
- Maintain data integrity across multiple systems, capture notes and status updates in real time.
- Collaborate as a team player and contribute to a positive, high‑performance culture.
- Identify and escalate issues and opportunities for process and business improvement.
About you
- Strong customer service background (telecommunications highly desirable).
- Tech‑savvy; quick to learn new systems and navigate multiple platforms at once.
- Excellent written and verbal communication with strong stakeholder engagement skills.
- Exceptional time management skills and highly organised.
- High attention to detail and the ability to prioritise under tight timeframes.
- Adaptable and resilient, with a collaborative, team‑first mindset.
What’s on offer
- ‑month, full‑time contract with an attractive hourly rate.
- Hybrid work after office‑based training.
- Career growth opportunities and potential extension based on performance.
- Join a respected technology leader and make a tangible impact on field operations and customer outcomes.
If this role sounds like you, apply now on the link below.
Customer Service Consultant in Newcastle upon Tyne employer: DFP Recruitment
Contact Detail:
DFP Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service, being able to articulate your thoughts clearly and confidently will set you apart during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to take that next step.
We think you need these skills to ace Customer Service Consultant in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience and tech-savviness. We want to see how your skills align with the role, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills: Since this role involves a lot of stakeholder engagement, it’s crucial to demonstrate your excellent written communication. Keep your language clear and concise, and make sure to proofread for any typos before hitting send!
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks effectively. In your application, mention specific examples of how you’ve managed your time and prioritised workloads in previous roles. This will show us you’re ready for the fast-paced environment!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it makes the whole process smoother for both you and us!
How to prepare for a job interview at DFP Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer service and tech-savviness. This will help you tailor your answers to show how you fit the role perfectly.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service expertise. Think about situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your ability to create strong customer advocacy.
✨Demonstrate Your Organisational Skills
Since the role requires excellent time management and organisation, be ready to discuss how you prioritise tasks and manage workloads. You could even share a method or tool you use to stay organised, which shows you're proactive and ready for the fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
