Ticketing Manager

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We\’re a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, Wasserman\’s presence spans 28 countries and more than 69 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney.

Job Description

Wasserman is recruiting a Manager, Event Ticketing to work on MLB London Series 2026 and a pipeline of other major events on a full-time basis within a 12-month fixed term role starting in August, reporting to Wasserman’s Senior Director, Event Marketing.

This is a fantastic opportunity for an experienced event ticketing professional to work within a growing team promoting exciting sporting and entertainment events. The chief responsibility of the role is MLB London Series. The role will be within a marketing team working on the event for Wasserman. Key objectives for the team include selling out both General Admission tickets and Hospitality packages. The Ticketing Manager will work across multiple workstreams including marketing, hospitality and venue operations.

Key roles and responsibilities include:

• Work with London Stadium to confirm ticket manifest which will include temporary stands.
• Work with Ticketing Agent to load manifest onto ticketing platform.
• Influential role in ticket pricing strategy including development of scenario plans / flexible pricing models.
• Managing ticket allocations including for MLB, Hospitality, Pre-sales, General Sale and Holds.
• Lead in ensuring the event follows best-practice in term of accessible ticketing practices.
• Managing and processing Group Sales.
• On-sale management and monitoring.
• Working with ticketing colleagues, hospitality sales colleagues and the ticketing agent to maximise yield while filling the stadium as you track sales against forecast and targets. You will lead in the reporting of ticket sales with direct interaction with the stakeholder group.
• Responsibility for managing Ticketing Agent to ensure proper customer service.
• Support stadium box office on game days.
• Creating, nurturing and developing good working relationships including with MLB, our ticketing agent, pre-sale marketing partners, NGBs, broadcasters, sponsors and others.
• Post event evaluation, recommendations and reporting.

Key to success in this role is to recognise that MLB are our partners and that ticket plans will need MLB support and approval. A collaborative character with excellent communications skills, high standards and experience working in complex stakeholder groups is therefore a pre-requisite.

The skills and experience you will need:

• Prior experience in ticket sales for major stadium events a requirement.
• Prior experience in ticket operations at stadium events a requirement.
• Prior experience in working with major ticketing agents and their ticketing platforms is a requirement.
• Prior experience across sporting events is preferred.
• Skills in planning, monitoring, reviewing and reporting are a requirement.
• Ability to enthuse and motivate others.
• A keen interest in ticketing best practise and staying across industry developments.
• A creative thinker who can provide council to our stakeholders and partners.
• Proactive and able to work both as part of a team and independently.
• Excellent communication skills – verbal and written with attention to detail.

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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