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- Tasks: Manage ticketing delivery for LTA events, ensuring smooth operations and excellent customer experience.
- Company: Join the LTA, dedicated to transforming communities through tennis and making it accessible for everyone.
- Benefits: Enjoy flexible working hours, a vibrant team culture, and opportunities for personal growth.
- Why this job: Be part of an innovative team that champions inclusivity and delivers unforgettable sporting experiences.
- Qualifications: Experience in ticketing or event management, strong communication skills, and a passion for customer service.
- Other info: We encourage applications from diverse backgrounds to foster a truly inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
Our vision is ‘Tennis Opened Up’, and our mission isto transform communities through tennis, focusing on three areas – making tennis welcoming, enjoyable and inspiring to everyone.The Commercial and Operations Directorate is responsible for delivering the LTA’s programme of events, driving visibility and engagement to new and existing audiences.
The Ticketing Delivery Manager will play a key role in ensuring the seamless delivery of ticketing across the LTA’s event programme, including the management of timelines, operational plans, and on-site delivery. This role will be critical to the implementation of joined-up planning process that drive innovation and collaboration across business workstreams to improve customer and stakeholder satisfaction.
Key Accountabilities
Overview & Management
- Responsibility for ticketing delivery for LTA Events, including ownership / management of timelines, operational plans, event staffing plans.
- Line Management of the Ticketing Systems Manager and Ticketing Service Coordinator
- Managing onsite contractors at events.
- Recruitment of temporary event staff.
Planning & Development
- Support the Head of Ticketing and Premium Experience with the development of templates, processes, policies, and procedures that standardise how we plan, prepare and deliver ticketing, maximising the existing best practice in place.
- Support in implementing customer-centric methodologies, researching best practice, and liaising with the Customer Strategy team, Technology team, and the Ticketing Systems Manager to discuss feasibility and implementation principals
- Work with Tournament Teams to ensure infrastructure meets industry standards on an inclusion basis and adheres to the requirements / timelines of the Ticketing Timeline.
- Be a champion for the LTA’s ticketing system (Secutix) across the business, assessing opportunities for greater integration and optimisation of service.
- Support the Premium Experience Manager in developing systems to ensure thorough integration of premium functions, supporting both LTA and Keith Prowse (hospitality sales agent) events/venues.
Stakeholder & Supplier Liaison
- Responsibility for the day-to-day relationship with Secutix, the LTA’s ticketing platform provider.
- Responsibility for liaison with other ticketing platform provider / sales agencies when required.
- Responsibility for liaison with colleagues to deliver best practice solutions for internal ticketing (business use and colleague benefit ticketing), including developing consistent policies and procedures for all stakeholders.
- Working in partnership with the LTA Commercial Account Managers to ensure the delivery of LTA partner rights, including creating briefing materials, assisting with client management and on-site support where required.
- Work with the Senior LTA brand marketing Manager to ensure teams are aligned on delivery of imagery / collateral for ticketing on-sales and fulfilment
- Work with the Safeguarding Team to ensure that safeguarding and welfare is promoted and embedded within ticketing to make the sport safer for children and adults at risk.
Reporting / Financial management
- Providing weekly income and project progress reports to key members of the LTA’s Leadership team and attend regular meetings to update on progress.
- Be responsible for the management, tracking and notetaking for the Event Sales Working Group (cross-functional sales and operations team).
- Work with the Finance Business Partner to ensure all Ticketing budgets are up to date and being delivered as anticipated.
- Responsible for tracking progress of the overall annual ticketing plan utilising appropriate data/KPIs to assess progress and mitigate any risks/issues.
Person Specification
Previous Experience of:
Experience of working in ticketing, preferably within the sport or event sector, with relevant experience of working in a multi-venue or multi-sport environment.
Essential
Experience of financial forecasting and reporting
Essential
Demonstrating excellent personal communications skills with proven ability to build and maintain effective relationships at all levels of an organisation
Essential
Experience of preparing progress reports and presenting these to Leadership
Essential
Highly motivated and resilient with the ability to remain calm under pressure and adapt to meet the changing needs of the business
Essential
Experience of flexible working with ability to vary work patterns and prioritise tasks to meet the changing needs of the team as and when required. Including working throughout the 4-week Grass Court Season (end May – early July annually).
Essential
Experience of line management
Essential
Proven experience and success in event or project planning, ideally with experience dealing in temporary stadia or venues
Desirable
Knowledge, Training & Qualifications
Demonstratable mastery of working within ticketing platforms/systems
Essential
Advanced IT and keyboard skills and knowledge of MS Office Applications (Word, Excel and PowerPoint).
Essential
Prior knowledge / experience of Secutix
Highly Desirable
Personal Attributes (Our Values)
Inclusion
·Create an environment where people feel safe and welcomed.
·Value people’s differences and believe they make us stronger.
·Take the time to learn more about inclusion and remove any current or potential barriers.
Teamwork
·Able to work on own initiative and appreciate the high level of accountability.
·A great leader and motivator of others.
·A great communicator both internally & externally.
·Always prepared to work collaboratively.
Integrity
·A high degree of emotional intelligence and self-awareness, with the ability to adapt style to meet the needs of the audience.
·Will always suggest improvements to ways of working.
·Will be comfortable challenging groups or individuals to ensure high levels of work.
·Treats others as you wish to be treated.
·Commitment to promoting and upholding the highest standards of safeguarding for children and adults at risk.
Passion
·A genuine passion for people and good customer service ethic.
·Highly proactive with a ‘can-do’ attitude
·Hard working & driven to succeed and achieve our mission.
Excellence
·Always aims to achieve the best possible outcome.
·Develops plans based on best practise and previous experience.
·Seeks support from colleagues to improve outcomes.
·Will be happy to take the more challenging route if it results in higher quality outputs.
Life at the LTA
The LTA, through its vision \’Tennis Opened Up\’, is committed to creating an inclusive environment where all colleagues feel included and a strong sense of belonging. We particularly welcome applications from people from ethnically diverse communities, deaf and disabled people, members of the LGBTQ+ community and people with lived experience of the UK\’s many and varied communities.
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Ticketing Delivery Manager employer: DFL
Contact Detail:
DFL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Delivery Manager
✨Tip Number 1
Familiarise yourself with the ticketing platform Secutix, as it's a key part of the role. Understanding its features and functionalities will not only help you in interviews but also demonstrate your proactive approach to learning about the tools you'll be using.
✨Tip Number 2
Network with professionals in the sports and events sector, especially those who have experience in ticketing. Attend industry events or join relevant online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Showcase your ability to manage multiple tasks and adapt to changing priorities by preparing examples from your past experiences. This will highlight your resilience and flexibility, which are crucial for the fast-paced environment of event ticketing.
✨Tip Number 4
Research the LTA's recent events and ticketing strategies. Being knowledgeable about their current practices and challenges will allow you to engage in meaningful discussions during interviews, showing your genuine interest in the organisation and its mission.
We think you need these skills to ace Ticketing Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ticketing and event management. Focus on your achievements in previous roles, especially those that demonstrate your ability to manage timelines and operational plans.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for tennis and your understanding of the LTA's mission. Use specific examples from your past experiences to illustrate how you can contribute to the role of Ticketing Delivery Manager.
Highlight Relevant Skills: Emphasise your skills in financial forecasting, communication, and stakeholder management. Mention any experience with ticketing platforms, particularly Secutix, as this is highly desirable for the position.
Showcase Your Teamwork and Leadership: Provide examples of how you've successfully led teams or collaborated with others in previous roles. The LTA values teamwork and integrity, so demonstrating these qualities will strengthen your application.
How to prepare for a job interview at DFL
✨Understand the Role and Responsibilities
Before the interview, make sure you thoroughly understand the key accountabilities of the Ticketing Delivery Manager role. Familiarise yourself with ticketing processes, event management, and how to enhance customer satisfaction. This will help you demonstrate your knowledge and enthusiasm during the conversation.
✨Showcase Your Communication Skills
Given the importance of building relationships at all levels, be prepared to discuss examples of how you've effectively communicated in previous roles. Highlight your ability to liaise with stakeholders and manage teams, as this is crucial for the position.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in past roles, particularly in ticketing or event management. Explain how you approached these issues, what solutions you implemented, and the outcomes. This will showcase your resilience and adaptability under pressure.
✨Align with the LTA's Values
Familiarise yourself with the LTA's values of inclusion, teamwork, integrity, passion, and excellence. Be ready to provide examples of how you embody these values in your work. This alignment will show that you're not just a fit for the role, but also for the organisation's culture.
