Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Check-in freight and tourists, provide customer service, and ensure safety standards.
- Company: Join DFDS, a diverse team driving change across Europe.
- Benefits: Free ferry travel, life assurance, pension scheme, and wellness support.
- Other info: Flexible shifts with opportunities for personal and professional development.
- Why this job: Be part of a critical infrastructure and make a real impact in your community.
- Qualifications: Proactive, customer-focused, and able to work independently under pressure.
The predicted salary is between 24000 - 30000 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Seasonal Operations Coordinator (May – September). Be part of the movement – and play your part.
About the role
Working predominately on a any 5 from 7 shift pattern, days and nights, you will be responsible for:
- Accurately check-in freight and tourist vehicles/passengers at check-in booths or Driver’s Reception.
- Deliver excellent customer service while handling ticket sales (cash & card).
- Assist with loading and discharging vessels, using hand-held UHF radios for communication.
- Ensure Health & Safety best practices for colleagues and customers.
- Process freight reservations via email and phone, meeting DFDS customer service standards.
- Adapt to a fast-paced, ever-changing environment with strong attention to detail.
About you
We need a proactive, professional, and customer-focused individual who can work independently and represent DFDS with confidence and enthusiasm. Working across various shift patterns, you’ll join a dedicated, hardworking, and friendly team. Computer literacy is essential, along with the ability to remain calm under pressure.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Be a valued member of a diverse team at DFDS and help drive change together. While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Benefits
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to Breeze, our award-winning Wellbeing platform.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
Are we a match? Then what are you waiting for? Apply now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Seasonal Operations Coordinator employer: DFDS
Contact Detail:
DFDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Show off your personality! During interviews, let your enthusiasm shine through. Be confident, friendly, and professional – remember, they want to see if you’ll fit into their team as much as your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at DFDS.
We think you need these skills to ace Seasonal Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Seasonal Operations Coordinator role. Highlight any customer service experience and your ability to work in a fast-paced environment, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for the role and the company. Share specific examples of how you've demonstrated proactivity and professionalism in previous positions, so we can see how you'd fit into our team.
Showcase Your Communication Skills: Since you'll be handling ticket sales and processing reservations, it's important to demonstrate your strong communication skills. Whether it's in your CV or cover letter, make sure to highlight your ability to remain calm under pressure and provide excellent customer service.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will go straight to us, and we can review it promptly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at DFDS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Seasonal Operations Coordinator. Familiarise yourself with tasks like check-in procedures, customer service expectations, and health & safety protocols. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position involves delivering excellent customer service, prepare examples from your past experiences where you handled customer interactions effectively. Highlight how you remained calm under pressure and resolved issues, as this will resonate well with the interviewers.
✨Demonstrate Adaptability
The job requires adapting to a fast-paced environment, so be ready to discuss times when you've successfully navigated change or unexpected challenges. Use specific examples to illustrate your ability to stay focused and detail-oriented, even when things get hectic.
✨Emphasise Teamwork and Inclusivity
DFDS values diversity and teamwork, so be prepared to talk about your experiences working in diverse teams. Share how you contribute to a positive team dynamic and how you appreciate different perspectives, which aligns with their company culture.