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For Companies At a Glance
- Tasks: Support the sales process, manage customer quotes, and maintain data accuracy.
- Company: Join DFDS, a leader in serving communities across Europe.
- Benefits: Enjoy life assurance, pension schemes, free ferry travel, and wellness support.
- Other info: Embrace diversity and grow your career in a supportive environment.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Sales Operations Specialist. Be part of the movement - and play your part.
About The Role
You will play a key role in supporting the end-to-end sales process while ensuring pricing accuracy, strong customer relationships, and alignment across internal teams. This role is focused on delivering excellent service to customers, maintaining data integrity, and supporting commercial performance through effective coordination and communication.
Responsibilities
- Prepare and manage customer quotations in line with company pricing policies, ensuring accuracy and timely delivery.
- Maintain and review pricing structures, including annual contract renewals for dedicated customer accounts.
- Update and manage CRM systems with accurate sales data, producing regular reports and performance insights.
- Act as the first point of contact for customer enquiries, supporting the sales cycle through the DFDS Way of Selling process.
- Collaborate with internal teams, including Customer Experience and Customer Service, to ensure a consistent, transparent, and high-quality customer journey.
About You
You are a confident and effective communicator, comfortable engaging with both colleagues and customers to build strong, professional relationships. You take pride in producing accurate, high-quality work, with a keen eye for detail and a commitment to getting things right the first time. Naturally adaptable, you embrace change and are always looking for opportunities to learn, improve, and grow within your role. You thrive in a collaborative, multi-site environment, working seamlessly with teams across locations while also taking ownership of your individual responsibilities. With a proactive mindset and strong organisational skills, you are able to manage competing priorities in a fast-paced setting. You also have a genuine interest in working with data, using insights and market trends to support commercial decision-making and drive performance.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed. We look forward to hearing from you.
Sales Operations Specialist employer: DFDS
Contact Detail:
DFDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with your own. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your communication skills! As a Sales Operations Specialist, you'll need to engage effectively with customers and colleagues. Role-play common scenarios to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at DFDS.
We think you need these skills to ace Sales Operations Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Operations Specialist role. Highlight your experience with customer relationships, data management, and any relevant sales processes to show us you’re the perfect fit!
Showcase Your Attention to Detail: Since this role requires accuracy in pricing and data management, don’t shy away from sharing examples of how you've maintained high-quality work in previous positions. We love seeing that keen eye for detail!
Communicate Clearly: As a confident communicator, it’s important to convey your thoughts clearly in your application. Use straightforward language and structure your points well so we can easily see your strengths and how they align with our needs.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DFDS
✨Know Your Numbers
As a Sales Operations Specialist, you'll be dealing with data and pricing structures. Brush up on your understanding of sales metrics and how they impact the business. Be ready to discuss how you’ve used data in past roles to drive performance or improve processes.
✨Showcase Your Communication Skills
This role requires strong communication with both customers and internal teams. Prepare examples of how you've effectively communicated in previous positions, especially in resolving customer enquiries or collaborating with colleagues. Practice articulating your thoughts clearly and confidently.
✨Demonstrate Attention to Detail
Accuracy is key in this position, so be prepared to discuss how you ensure precision in your work. Bring examples of how you've maintained data integrity or managed pricing accuracy in past roles. Highlight any tools or methods you use to double-check your work.
✨Embrace Change and Adaptability
The job description mentions a need for adaptability. Think of instances where you've successfully navigated change or learned new skills quickly. Be ready to share how you approach challenges and your mindset towards continuous improvement and learning.