At a Glance
- Tasks: Deliver exceptional customer service and manage bookings across various channels.
- Company: Join a diverse team at DFDS, driving change and growth together.
- Benefits: Enjoy free ferry travel, health plans, and flexible holiday options.
- Other info: Flexible shifts with opportunities for personal and professional development.
- Why this job: Be part of a critical infrastructure that serves communities across Europe.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 25185 - 30000 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Bookings and Customer Service Agent. Be part of the movement – and play your part.
About the role
We are seeking a proactive and customer-focused individual to deliver professional, efficient sales and service support across both freight and tourist passenger markets. This role is central to ensuring a seamless customer experience, handling reservations and enquiries across multiple channels while resolving queries promptly and effectively at the first point of contact.
This role will require you to work any 5 from 7 days per week on an 8 hour variable shift pattern - this includes a mixture of days, afternoons and evenings.
You will be responsible for:
- Manage freight and passenger reservations, amendments, and cancellations via phone, email, and face-to-face enquiries within the travel centre, including professionally covering and managing the front desk to welcome customers and handle walk-in enquiries.
- Provide accurate information on schedules, availability, fares, and services to support customer decision-making and drive sales.
- Process ticket sales and payments securely, ensuring all transactions are recorded accurately within company systems.
- Respond to and resolve customer queries, requests, complaints, and service issues efficiently, escalating where necessary.
- Maintain clear communication with operational teams to ensure smooth booking fulfilment and high levels of customer satisfaction.
About you
You are a confident and customer-focused professional with strong PC literacy and excellent keyboard skills, comfortable navigating multiple systems with speed and accuracy. With a clear speaking voice and professional telephone manner, you communicate confidently across phone, email, and face-to-face interactions, building rapport quickly and delivering a positive customer experience at every touchpoint.
Detail-oriented and highly organised, you take pride in getting things right first time. You thrive in fast-paced, challenging environments and remain calm under pressure, making swift, sound decisions that support both customers and colleagues. A natural team player, you bring a collaborative mindset while also being able to work independently when required. Flexible and reliable, you are happy to work a range of shifts, including evenings and weekends, and are motivated by delivering exceptional service every day.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Be a valued member of a diverse team at DFDS and help drive change together. While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Benefits include:
- Pension Scheme – After successfully completing your probation, you’ll have the opportunity to join our Company Pension Scheme. Plus, members of the scheme may also be eligible for life assurance (subject to criteria).
- Holiday Purchase Scheme – Flexibility to buy additional holiday days to suit your lifestyle.
- Bike to Work Scheme – Save money and stay active with our cycle-to-work initiative.
- HSF Assist – Our employee assistance programme offers a variety of support services, including a GP Advice Line, Virtual Doctor, Counselling and Emotional Wellbeing Support, and a Legal Helpline.
- Health Plan with HSF – Enjoy benefits like cashback on dental treatments, glasses, and more.
- MyGym – Access great discounts at hundreds of gyms, health clubs, leisure centres, outdoor bootcamps, and studios offering yoga, Pilates, CrossFit, and more.
- Free Ferry Travel – Enjoy unlimited free ferry travel for up to four guests between Dover and Calais or Newcastle and Amsterdam.
Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Bookings and Customer Service Agent in Rosslare employer: DFDS
At DFDS, we pride ourselves on being an exceptional employer that values diversity and inclusivity, fostering a supportive work culture where every team member can thrive. As a Bookings and Customer Service Agent, you'll enjoy a range of benefits including a pension scheme, holiday purchase options, and free ferry travel, all while contributing to a vital service that connects communities across Europe. With ample opportunities for personal and professional growth through workplace activities and training, joining DFDS means becoming part of a dynamic team dedicated to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Bookings and Customer Service Agent in Rosslare
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DFDS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DFDS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bookings and Customer Service Agent in Rosslare
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DFDS:Your cover letter is your chance to shine! Tell us why you want to work at DFDS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DFDS!
How to prepare for a job interview at DFDS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
