At a Glance
- Tasks: Deliver exceptional customer service and manage check-ins and ticketing.
- Company: Join a leading company in passenger operations with a focus on community service.
- Benefits: Enjoy free ferry travel, retail discounts, and comprehensive health support.
- Other info: Flexible part-time hours with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team that shapes the future of travel across Europe.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 14 - 14 £ per hour.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Passenger Operations Coordinator - Part Time.
About the role
In this role, you'll be responsible for delivering exceptional customer service while ensuring the efficient handling of check-ins, ticketing, and vessel operations. You will use various systems, handle communication with customers and authorities, and assist with the loading and discharging of passengers. This role is a part time position (20 hours), working any 5 from 7 days per week.
You will be responsible for:
- Operate Seabook & Phoenix systems for vehicle and passenger check-ins.
- Provide service updates to customers as directed by the Duty Manager or Supervisor.
- Coordinate with authorities to ensure compliance with safety regulations.
- Assist with passenger embarkation, including those with reduced mobility. (Use of hand-held UHF radios.)
About you
Join our team if you embody customer focus, possess excellent communication skills, and are computer literate. We're seeking individuals who step up when no one else does, thriving on efficiency and constantly seeking improvement. Passionate about hands-on assistance, you shine in crisis situations, making swift, decisive actions benefiting our team and customers. If you're a strong communicator, team player, and thrive in challenging environments, we want you on our team. You may be asked to work between the Poole and Portsmouth ports on occasion.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
Passenger Operations Coordinator - Part Time in Portsmouth employer: DFDS
At DFDS, we pride ourselves on being an exceptional employer that values diversity and inclusivity, fostering a supportive work culture where every team member can thrive. As a Passenger Operations Coordinator, you'll enjoy fantastic benefits including life assurance, a contributory pension scheme, and free ferry travel for guests, all while contributing to the vital infrastructure that connects communities across Europe. With ample opportunities for personal and professional growth through workplace activities and training courses, joining our team means becoming part of a movement dedicated to excellence in customer service and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Operations Coordinator - Part Time in Portsmouth
✨Tip Number 1
Get to know the company! Research DFDS and understand their values, mission, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with potential interview questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you had to think on your feet or handle a crisis. This will demonstrate your ability to thrive in challenging environments, which is key for the Passenger Operations Coordinator role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the movement at DFDS. Don’t wait too long; we’re eager to meet potential candidates like you!
We think you need these skills to ace Passenger Operations Coordinator - Part Time in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Passenger Operations Coordinator role. Highlight your customer service experience and any relevant systems you've used, like Seabook or Phoenix.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've thrived in challenging environments and how you embody our values of customer focus and teamwork.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use straightforward language and structure your information logically to demonstrate your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as soon as possible. Don’t miss out!
How to prepare for a job interview at DFDS
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Passenger Operations Coordinator. Familiarise yourself with the Seabook and Phoenix systems, as well as the importance of customer service in handling check-ins and ticketing. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since this role requires excellent communication, think of examples from your past experiences where you effectively communicated with customers or team members. Be ready to discuss how you handle difficult situations and ensure compliance with safety regulations.
✨Demonstrate Your Team Spirit
This position thrives on teamwork, so be prepared to talk about how you work well with others. Share instances where you stepped up to support your colleagues or contributed to a positive team environment, especially in challenging situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, training opportunities, or how they measure success in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
