At a Glance
- Tasks: Deliver exceptional customer service and manage check-ins and vessel operations.
- Company: Join a leading company in critical infrastructure serving communities across Europe.
- Benefits: Enjoy free ferry travel, life assurance, and a contributory pension scheme.
- Other info: Diverse and inclusive workplace with excellent development opportunities.
- Why this job: Be part of a dynamic team making a real impact in passenger operations.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Passenger Operations Coordinator - FTC. Be part of the movement – and play your part.
About the role
In this role, you'll be responsible for delivering exceptional customer service while ensuring the efficient handling of check-ins, ticketing, and vessel operations. You will use various systems, handle communication with customers and authorities, and assist with the loading and discharging of passengers. This role is a Fixed Term Contract until October 2026.
You will be responsible for:
- Operate Seabook & Phoenix systems for vehicle and passenger check-ins.
- Provide service updates to customers as directed by the Duty Manager or Supervisor.
- Coordinate with authorities to ensure compliance with safety regulations.
- Assist with passenger embarkation, including those with reduced mobility (Use of hand-held UHF radios).
About you
Join our team if you embody customer focus, possess excellent communication skills, and are computer literate. We're seeking individuals who step up when no one else does, thriving on efficiency and constantly seeking improvement. Passionate about hands-on assistance, you shine in crisis situations, making swift, decisive actions benefiting our team and customers. If you're a strong communicator, team player, and thrive in challenging environments, we want you on our team. You may be asked to work between the Poole and Portsmouth ports on occasion.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
Passenger Operations Coordinator FTC in Portsmouth employer: DFDS
At DFDS, we pride ourselves on being a supportive and inclusive employer, offering our Passenger Operations Coordinators a dynamic work environment where every team member's contribution is valued. With exceptional benefits such as free ferry travel for guests, comprehensive health support, and a strong focus on employee development, we empower our staff to thrive both personally and professionally. Join us in Poole or Portsmouth and be part of a diverse team dedicated to delivering outstanding service while enjoying a fulfilling career in a vital industry.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Operations Coordinator FTC in Portsmouth
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like DFDS.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like DFDS. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Passenger Operations Coordinator FTC in Portsmouth
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to DFDS.
How to prepare for a job interview at DFDS
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in DFDS's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services DFDS offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
