At a Glance
- Tasks: Assist with passenger operations, ensuring smooth departures and arrivals.
- Company: Join DFDS, a leading ferry operator with a focus on customer service.
- Benefits: Enjoy free ferry travel, holiday purchase options, and a contributory pension scheme.
- Other info: Flexible 0-hour contract with opportunities for personal growth.
- Why this job: Be part of a dynamic team delivering excellent service to travellers.
- Qualifications: Strong communication skills and a passion for customer service required.
Port Operations Coordinator - 0 Hours
DFDS North Shields, England, United Kingdom
Join to apply for the Port Operations Coordinator - 0 Hours role at DFDS
We are seeking a Passenger Services Assistant to play a key role in ensuring the smooth and efficient handling of all passenger operations, providing excellent customer service throughout the departure and arrival process.
About The Role
As a Passenger Services Assistant, you will work closely with internal teams and external partners to deliver a safe, professional, and welcoming experience for all travellers, while maintaining compliance with company and regulatory standards. You will be required to work any 5 from 7, between 09:00-17:00. This is a 0 hour contract.
Responsibilities
- Assisting with all aspects of passenger departure and arrival procedures to ensure smooth daily operations.
- Managing the passenger check‑in process, providing a friendly and efficient service to all customers.
- Responding to passenger enquiries and offering support to resolve any issues promptly and professionally.
- Liaising with third‑party stakeholders such as the Port of Tyne, UK Border Force, and Special Branch to maintain compliance and operational efficiency.
- Meeting performance targets related to speed, service quality, efficiency, and sales while keeping up to date with industry developments and procedures.
About You
You will be a confident, self‑motivated professional with a positive attitude and a passion for delivering excellent customer service. You have proven experience in resolving customer issues, strong communication skills, and the ability to explain processes and procedures clearly and patiently. You thrive in a fast‑paced environment, balancing multiple tasks while maintaining professionalism and attention to detail. Proficiency in MS Word, Excel, PowerPoint, and other relevant software will support you in performing your role efficiently.
Benefits
- Life assurance cover
- Contributory company pension scheme
- Holiday purchase scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam (no limit on trips)
- Employee assistance programme with financial, emotional, mental and physical health care support
- Wide range of retail discounts
- Cashback on health care (dental, optical, physiotherapy, prescriptions, specialist consultations)
- Wellbeing platform access (myStrength)
- Access to mental health first aid and support webinars
Apply Now
If you think your personality, skills, experience, and desire match this role, please send us your CV as soon as possible. We look forward to hearing from you.
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Port Operations Coordinator - 0 Hours in North Shields employer: DFDS
DFDS is an exceptional employer that values diversity and fosters a collaborative work culture in the vibrant city of Aberdeen. With a strong commitment to employee growth, we offer numerous opportunities for professional development and career advancement, alongside competitive benefits that support work-life balance. Join us to be part of a forward-thinking team dedicated to operational excellence and commercial success.
StudySmarter Expert Advice🤫
We think this is how you could land Port Operations Coordinator - 0 Hours in North Shields
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like DFDS and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at DFDS and let us see your personality shine through!
We think you need these skills to ace Port Operations Coordinator - 0 Hours in North Shields
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and DFDS.
Get Familiar with Our Brand:Before applying, take some time to learn about DFDS and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at DFDS
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress DFDS.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which DFDS will surely appreciate.
