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- Tasks: Deliver excellent customer service and support smooth check-in and vessel operations.
- Company: Join a leading company in critical infrastructure serving communities across Europe.
- Benefits: Enjoy free ferry travel, life assurance, retail discounts, and comprehensive health support.
- Other info: Diverse and inclusive environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team making a real impact in passenger operations.
- Qualifications: Strong communication skills, customer focus, and computer literacy required.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Passenger Operations Coordinator FTC 9 Months. Be part of the movement - and play your part.
About the role
In this role, you’ll play a key part in delivering excellent customer service while supporting smooth check-in, ticketing, and vessel operations. You’ll work with different systems, communicate with both customers and authorities, and assist with passenger loading and disembarkation. This position is based on a variable shift pattern of 8 hours, working any 5 days out of 7. Please note - this role will be a Fixed Term Contract for 9 months.
You will be responsible for:
- Using Seabook and Phoenix systems to manage passenger check-ins.
- Sharing service updates with customers as directed by the Duty Manager or Supervisor.
- Checking hazardous materials in Hazcheck to ensure safe handling procedures are followed.
- Liaising with relevant authorities to maintain compliance with safety regulations.
- Assisting with passenger embarkation and disembarkation, including support for those with reduced mobility (using hand-held UHF radios as required).
About you
Join our team if you embody customer focus, possess excellent communication skills, and are computer literate. We’re seeking individuals who step up when no one else does, thriving on efficiency and constantly seeking improvement. Passionate about hands-on assistance, you shine in crisis situations, making swift, decisive actions benefiting our team and customers. If you’re a strong communicator, team player, and thrive in challenging environments, we want you on our team.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
Passenger Operations Coordinator FTC 9 Months employer: DFDS
Contact Detail:
DFDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Operations Coordinator FTC 9 Months
✨Tip Number 1
Get to know the company! Research DFDS and understand their values, mission, and the role of a Passenger Operations Coordinator. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with customers and authorities, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve handled challenging situations effectively. This will demonstrate your ability to thrive in crisis situations, which is crucial for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the movement at DFDS. Don’t wait too long; we’re eager to meet potential candidates!
We think you need these skills to ace Passenger Operations Coordinator FTC 9 Months
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Passenger Operations Coordinator role. Highlight any customer service experience and your ability to work with different systems, as these are key for us.
Showcase Your Communication Skills: Since this role involves liaising with customers and authorities, it’s important to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Emphasise Teamwork and Problem-Solving: We love team players who thrive in challenging environments. Share examples of how you've worked well in a team or resolved issues quickly, especially in high-pressure situations, to show us you’re the right fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at DFDS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Passenger Operations Coordinator. Familiarise yourself with the Seabook and Phoenix systems mentioned in the job description, as well as the importance of customer service and safety regulations.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and authorities, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you effectively communicated in challenging situations or provided exceptional customer service.
✨Prepare for Scenario Questions
Expect questions that assess how you handle crisis situations or support passengers with reduced mobility. Prepare specific examples that highlight your ability to think on your feet and make swift, decisive actions that benefit both the team and customers.
✨Emphasise Teamwork and Inclusivity
The company values diversity and teamwork, so be ready to discuss how you work well in a team environment. Share experiences where you collaborated with others to achieve a common goal, and express your enthusiasm for contributing to a diverse workplace.