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- Tasks: Deliver excellent customer service and support smooth check-in and vessel operations.
- Company: Join a leading company in critical infrastructure serving communities across Europe.
- Benefits: Life assurance, pension scheme, free ferry travel, and extensive employee assistance programme.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team making a real impact on passenger experiences.
- Qualifications: Strong communication skills, customer focus, and ability to thrive in challenging environments.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Passenger Operations Coordinator. Be part of the movement – and play your part.    About the role   In this role, you’ll play a key part in delivering excellent customer service while supporting smooth check-in, ticketing, and vessel operations. You’ll work with different systems, communicate with both customers and authorities, and assist with passenger loading and disembarkation. This position is based on a variable shift pattern of 8 hours, working any 5 days out of 7. You will be responsible for Using Seabook and Phoenix systems to manage passenger check-ins. Sharing service updates with customers as directed by the Duty Manager or Supervisor. Checking hazardous materials in Hazcheck to ensure safe handling procedures are followed. Liaising with relevant authorities to maintain compliance with safety regulations. Assisting with passenger embarkation and disembarkation, including support for those with reduced mobility (using hand-held UHF radios as required). About you  Join our team if you embody customer focus, possess excellent communication skills, and are computer literate. We're seeking individuals who step up when no one else does, thriving on efficiency and constantly seeking improvement. Passionate about hands-on assistance, you shine in crisis situations, making swift, decisive actions benefiting our team and customers. If you're a strong communicator, team player, and thrive in challenging environments, we want you on our team. We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.    Working at DFDS   Join the movement and grow with us.   Now about what we can give you. You’ll be able to access some fantastic benefits such as: Life assurance cover Contributory company pension scheme Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family. Huge range of retail discounts from high street and online retailers Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more. Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs. While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.    Are we a match? Then what are you waiting for? Apply Now.    If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.    We look forward to hearing from you
Passenger Operations Coordinator employer: DFDS
Contact Detail:
DFDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out as someone who genuinely cares about being part of the team.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and authorities, being articulate and confident is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and being part of the movement.
We think you need these skills to ace Passenger Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Passenger Operations Coordinator role. Highlight your customer service experience and any relevant systems you've worked with, like Seabook or Phoenix.
Show Your Communication Skills: Since communication is key in this role, use your application to demonstrate your ability to convey information clearly. Whether it's through your CV or cover letter, let us see how you can effectively communicate with both customers and authorities.
Be Yourself: We want to know who you are beyond your qualifications. Share a bit about your personality and how you handle challenging situations. This will help us see if you’re a good fit for our diverse team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at DFDS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Passenger Operations Coordinator. Familiarise yourself with the Seabook and Phoenix systems mentioned in the job description, as well as the importance of customer service and safety regulations. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and authorities, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you effectively communicated in challenging situations. This will demonstrate your ability to handle the dynamic environment of passenger operations.
✨Emphasise Teamwork and Adaptability
Highlight your experience working in teams and how you adapt to changing circumstances. The job requires collaboration and quick decision-making, so share specific instances where you stepped up to support your team or improved processes. This will resonate well with the company's focus on teamwork and efficiency.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.