At a Glance
- Tasks: Coordinate transport movements and ensure efficient shipment planning across Europe.
- Company: Join a vital company that supports communities with a collaborative team spirit.
- Benefits: Enjoy life assurance, pension scheme, holiday purchase, and extensive health support.
- Other info: Great opportunities for personal growth and a supportive work environment.
- Why this job: Be part of a dynamic team making a real difference in logistics.
- Qualifications: Organised, reliable, and customer-focused; experience in transport is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as an Operations Coordinator.
About the role
Working Monday to Friday, 08:00 - 17:00, you will support the day to day planning and coordination of transport movements across Scotland, the UK and mainland Europe. Working in a fast-paced operational environment, you will play a key role in ensuring shipments are planned efficiently, documentation is completed accurately and customers receive a high standard of service.
You will be responsible for:
- Contributing to the planning of full loads and groupage loads, including inter depot movements
- Ensuring all transport and dispatch paperwork is completed accurately and on time
- Processing orders and supporting end to end shipment activity
- Developing and maintaining strong customer relationships
- Handling customer questions and queries in a professional and efficient manner
- Completing day to day administration related to dispatches
- Communicating effectively with colleagues across the operations function and liaising with other depots to support optimised load planning
About you
You are reliable, organised and enjoy working as part of a team in a busy operational environment. You communicate clearly and confidently, have a professional telephone manner and take a customer focused approach to your work. You are comfortable using Microsoft Office and working with computer systems, and you are able to work accurately under pressure. Previous experience in transport or logistics is advantageous but not essential. What matters most is your attitude, work ethic and willingness to get stuck in. Good timekeeping, dependability and the ability to work well with others are key to succeeding in this role.
Benefits
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
Operations Coordinator employer: DFDS
Join a dynamic team as an Operations Coordinator and become an integral part of our mission to support communities across Europe. With a strong focus on employee wellbeing, we offer a comprehensive benefits package including life assurance, a contributory pension scheme, and access to mental health resources, all within a collaborative and fast-paced work environment. Our commitment to your professional growth and the opportunity to build lasting customer relationships make this role not just a job, but a meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute as an Operations Coordinator. Practice common interview questions and think of examples that showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you're proactive and really interested in the position.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Coordinator role. Highlight any relevant experience in transport or logistics, even if it's not extensive. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background makes you a great fit. Be sure to mention your customer-focused approach and teamwork skills, as these are key for us.
Showcase Your Communication Skills:Since this role involves liaising with customers and colleagues, make sure your application showcases your clear and confident communication style. Whether it's in your CV or cover letter, let us know how you handle queries and maintain relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at DFDS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Coordinator role. Familiarise yourself with the key responsibilities like planning transport movements and handling documentation. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you prioritised your workload and ensured everything was completed accurately and on time.
✨Communicate Clearly and Confidently
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently during the interview. You might even want to rehearse common interview questions with a friend to ensure you come across as professional and approachable.
✨Demonstrate a Customer-Focused Approach
The company values a customer-focused attitude, so be ready to discuss how you've handled customer queries or built relationships in previous roles. Share specific examples that showcase your ability to provide excellent service and resolve issues efficiently.
