At a Glance
- Tasks: Deliver top-notch customer service via phone and email while handling bookings and queries.
- Company: Join DFDS, a leading company known for its commitment to excellent customer care.
- Benefits: Enjoy competitive benefits like life assurance and a contributory pension scheme.
- Other info: Flexible shifts available, perfect for students looking for valuable work experience.
- Why this job: Be part of a dynamic team enhancing customer experiences across multiple platforms.
- Qualifications: Confident communicators with strong customer service skills are encouraged to apply.
The predicted salary is between 25000 - 32000 € per year.
DFDS is seeking a Customer Interaction Specialist to join their team in North Shields. In this role, you will be responsible for delivering excellent service across various platforms including phone and email. Your focus will be on handling bookings, resolving customer queries, and identifying opportunities to enhance the customer experience.
Ideal candidates are confident communicators with strong customer service skills, and flexibility is essential as the role requires working across a range of shifts. Competitive benefits are offered including life assurance and a contributory pension scheme.
Multi‐Channel Customer Care Specialist (3-Month FTC) in North Shields employer: DFDS
DFDS is an excellent employer that prioritises employee well-being and development, offering a supportive work culture in North Shields. With competitive benefits such as life assurance and a contributory pension scheme, employees are encouraged to grow their skills while delivering exceptional customer service across multiple channels. Join us for a rewarding experience where your contributions directly enhance the customer journey.
StudySmarter Expert Advice🤫
We think this is how you could land Multi‐Channel Customer Care Specialist (3-Month FTC) in North Shields
✨Tip Number 1
Get to know DFDS and their customer service ethos. Research their values and recent news to show you’re genuinely interested in the company. This will help you stand out during interviews!
✨Tip Number 2
Practice your communication skills! Since the role involves handling bookings and resolving queries, try role-playing common customer scenarios with a friend. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Be flexible and ready to adapt. The job requires working across various shifts, so highlight your availability and willingness to take on different hours during your interview. It shows you're committed and ready to jump in!
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it’s a great way to ensure your application gets seen by the right people at DFDS.
We think you need these skills to ace Multi‐Channel Customer Care Specialist (3-Month FTC) in North Shields
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about delivering excellent service, make sure your written application reflects your communication prowess. Use clear and concise language, and don’t shy away from showcasing your personality!
Tailor Your Application:Take a moment to read through the job description and align your experience with what DFDS is looking for. Highlight any relevant customer service experience and how you’ve handled bookings or resolved queries in the past.
Be Flexible and Open-Minded:Flexibility is key in this role, so mention any experience you have working across different shifts or adapting to changing situations. It shows that you’re ready to jump in wherever needed!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DFDS
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. DFDS is looking for someone who can handle bookings and resolve queries effectively, so be ready to discuss your past experiences in similar roles and how you’ve tackled challenging situations.
✨Show Off Your Communication Skills
As a Multi-Channel Customer Care Specialist, you'll need to communicate clearly across various platforms. Practice articulating your thoughts and responses out loud. Consider role-playing with a friend to simulate common customer interactions you might face.
✨Flexibility is Key
Since the role requires working across a range of shifts, be prepared to discuss your availability and willingness to adapt. Highlight any previous experience where you successfully managed flexible working hours or adapted to changing schedules.
✨Research DFDS and Their Values
Take some time to learn about DFDS and their commitment to customer service. Understanding their values will help you align your answers with what they’re looking for, and it shows genuine interest in the company. Mention specific aspects of their service that resonate with you during the interview.
