At a Glance
- Tasks: Ensure smooth passenger operations and provide excellent customer service.
- Company: Join a leading company in critical infrastructure serving communities across Europe.
- Benefits: Enjoy free ferry travel, life assurance, and a contributory pension scheme.
- Other info: Diverse and inclusive workplace with opportunities for personal development.
- Why this job: Be part of a dynamic team and make a real impact on passenger experiences.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 12 - 15 £ per hour.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Port Operations Coordinator. Be part of the movement - and play your part.
About The Role
As a Passenger Services Assistant, you will play a key role in ensuring the smooth and efficient handling of all passenger operations, providing excellent customer service throughout the departure and arrival process. You will work closely with internal teams and external partners to deliver a safe, professional, and welcoming experience for all travellers, while maintaining compliance with company and regulatory standards.
Schedule: You will be required to work any 5 days from 7, between 09:00–17:00. Please note this role is a 0 hour contract for 6 months.
Responsibilities
- Assisting with all aspects of passenger departure and arrival procedures to ensure smooth daily operations.
- Managing the passenger check‑in process, providing a friendly and efficient service to all customers.
- Responding to passenger enquiries and offering support to resolve any issues promptly and professionally.
- Liaising with third‑party stakeholders such as the Port of Tyne, UK Border Force, and Special Branch to maintain compliance and operational efficiency.
- Meeting performance targets related to speed, service quality, efficiency, and sales while keeping up to date with industry developments and procedures.
About You
You will be a confident, self‑motivated professional with a positive attitude and a passion for delivering excellent customer service. You have proven experience in resolving customer issues, strong communication skills, and the ability to explain processes and procedures clearly and patiently. You thrive in a fast‑paced environment, balancing multiple tasks while maintaining professionalism and attention to detail. Proficiency in MS Word, Excel, PowerPoint, and other relevant software will support you in performing your role efficiently.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us.
Benefits:
- Life assurance cover
- Contributory company pension scheme
- Holiday purchase scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including proactive financial, emotional, mental, and physical health care support such as face‑to‑face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their families
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
- Access to myStrength, our wellbeing platform, which has plenty of content to support and improve your mental wellness needs
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Apply Now
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
Port Operations Coordinator FTC 6 Months in Newcastle upon Tyne employer: DFDS
At DFDS, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusivity. As a Port Operations Coordinator, you will enjoy a range of benefits including life assurance, a contributory pension scheme, and free ferry travel for you and your guests, all while working in a dynamic environment that fosters personal and professional growth. Join us to be part of a team that is dedicated to delivering exceptional service and making a meaningful impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Port Operations Coordinator FTC 6 Months in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at DFDS. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching DFDS and understanding their values. Show them you’re not just another candidate; you’re genuinely interested in being part of their team and contributing to their mission.
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing excellent service, think of scenarios where you’ve resolved issues or helped customers. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DFDS family.
We think you need these skills to ace Port Operations Coordinator FTC 6 Months in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Port Operations Coordinator role. Highlight any customer service experience and your ability to handle multiple tasks in a fast-paced environment.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how you can contribute to our team. Be sure to mention your positive attitude and any relevant experiences that showcase your problem-solving skills.
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, it’s important to demonstrate your strong communication skills. Use clear and concise language in your application to reflect your ability to explain processes and procedures effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the quickest way for us to receive your application and get you on our radar!
How to prepare for a job interview at DFDS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Port Operations Coordinator. Familiarise yourself with passenger operations, customer service expectations, and compliance standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on providing excellent customer service, prepare examples from your past experiences where you've successfully resolved customer issues or improved service quality. Highlight your communication skills and ability to handle multiple tasks in a fast-paced environment.
✨Research the Company and Industry
Take some time to learn about the company and its position within the industry. Understanding their values, recent developments, and how they operate will allow you to tailor your responses and demonstrate your enthusiasm for being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and company culture. This not only shows your interest but also helps you assess if the company is the right fit for you.
