At a Glance
- Tasks: Handle customer enquiries and provide top-notch service across multiple channels.
- Company: Join a vital team serving communities across Europe with a focus on customer satisfaction.
- Benefits: Enjoy life assurance, pension scheme, holiday purchase options, and free ferry travel for guests.
- Other info: Flexible shifts available, with opportunities for additional hours and career growth.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a friendly attitude; experience is a plus but not essential.
The predicted salary is between 24000 - 30000 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer Interaction Specialist.
About the Role
Working any 5 days from Monday to Sunday on a 24‑hour per week contract, with shifts between 08:00–18:00, this is a 3‑month fixed term contract with the opportunity to work additional hours.
Responsibilities
- Handling reservations and responding to customer enquiries across multiple channels
- Resolving customer queries, requests, and complaints at the first point of contact
- Providing a professional, friendly, and efficient service at all times
- Proactively contacting customers to promote products and services
- Identifying opportunities to cross‑sell and upsell where appropriate
- Accurately updating systems and maintaining customer records
- Working closely with your team to deliver a consistent customer experience
About You
You’ll be a confident communicator with strong customer service skills and the ability to build rapport easily. Previous contact centre experience is desirable but not essential; what matters most is your attitude, communication style, and willingness to learn. You’ll be comfortable using computer systems, have strong attention to detail, and be able to multitask while maintaining quality. You’ll thrive in this role if you’re friendly, people focused and enjoy working as part of a team. Flexibility is key, as you’ll be working across a range of shifts including evenings and weekends. A positive mindset, strong conversational skills, and a commitment to delivering great customer experiences will help you succeed.
Benefits
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
Customer Interaction Specialist - FTC (3 months) in Newcastle upon Tyne employer: DFDS
Join a company that values its employees and offers a supportive work culture, where your contributions directly impact communities across Europe. As a Customer Interaction Specialist, you'll enjoy a range of benefits including life assurance, a contributory pension scheme, and free ferry travel for guests, all while working in a dynamic team environment that prioritises employee wellbeing and growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Interaction Specialist - FTC (3 months) in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can handle queries effectively.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've gone above and beyond for a customer. This will demonstrate your ability to provide a professional and friendly service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Interaction Specialist - FTC (3 months) in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and complaints in the past, so share specific examples that showcase your ability to provide a friendly and efficient service.
Be Yourself:We’re looking for genuine people who can build rapport easily. Don’t be afraid to let your personality shine through in your written application. A positive mindset and a friendly tone can really make you stand out!
Tailor Your Application:Take a moment to read through the job description and align your skills with what we’re looking for. Mention any relevant experience or skills that match the responsibilities of the Customer Interaction Specialist role to show us you’re the right fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, it’s super easy!
How to prepare for a job interview at DFDS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Interaction Specialist. Familiarise yourself with handling reservations, responding to customer enquiries, and resolving queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
As a confident communicator, it's essential to showcase your ability to build rapport during the interview. Practice answering questions clearly and concisely, and be ready to provide examples of how you've successfully interacted with customers in the past.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss specific instances where you've resolved customer complaints or queries effectively. Highlight your proactive approach and how you can contribute to delivering a consistent customer experience, which is key for this role.
✨Emphasise Your Team Spirit
Since teamwork is crucial in this position, be ready to talk about your experiences working collaboratively. Share examples of how you've supported your colleagues and contributed to a positive team environment, showing that you're a great fit for their culture.
