At a Glance
- Tasks: Assist customers via phone, email, and chat while providing top-notch service.
- Company: Join a dynamic team at DFDS, a leader in customer interaction.
- Benefits: Enjoy life assurance, pension scheme, free ferry travel, and wellness support.
- Other info: Full training provided; flexible shifts available for work-life balance.
- Why this job: Be part of a diverse team and make a real impact on customer experiences.
- Qualifications: Fluency in Dutch and English; customer-focused attitude is key.
The predicted salary is between 25000 - 30000 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Bilingual Customer Interaction Specialist FTC 6 Months. Be part of the movement - and play your part.
Responsibilities:
- Handle customer reservations and respond to enquiries via telephone, email, live chat, WhatsApp, and other digital platforms.
- Provide first contact resolution for customer and client queries, requests, complaints, and booking amendments.
- Deliver excellent customer service while maintaining professionalism and accuracy in all communications.
- Proactively contact existing and potential customers to promote products, services, and special offers.
- Confidently identify opportunities to cross-sell and up-sell suitable products and services to meet customer needs.
About You:
You are a professional, friendly, and customer-focused individual who enjoys working as part of a team in a fast-paced contact centre environment. You will have strong communication skills, a confident telephone manner, and the ability to build rapport with customers while delivering a high standard of service across multiple channels. Fluency in both Dutch and English is essential for this role. Previous contact centre experience would be advantageous; however, it is not essential as full training can be provided. You should be confident using a computer, with good keyboard and navigation skills, and be flexible to work a variety of shifts including weekends. A positive attitude, willingness to learn, and the ability to work collaboratively with colleagues are essential for success in this role.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS:
Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Bilingual Customer Interaction Specialist FTC 6 Months in Newcastle upon Tyne employer: DFDS
At DFDS, we pride ourselves on being an inclusive and supportive employer, offering a vibrant work culture that values diversity and teamwork. As a Bilingual Customer Interaction Specialist, you'll enjoy fantastic benefits such as free ferry travel, a comprehensive employee assistance programme, and opportunities for personal and professional growth. Join us in making a meaningful impact while enjoying a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Interaction Specialist FTC 6 Months in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DFDS. Understand their values, services, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, it’s crucial to demonstrate your friendly and professional manner. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your bilingual skills! Make sure to highlight your fluency in both Dutch and English during the interview. You could even prepare a few phrases in both languages to showcase your skills right off the bat.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Bilingual Customer Interaction Specialist FTC 6 Months in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Bilingual Customer Interaction Specialist role. Highlight any customer service experience, especially in a contact centre environment, and don’t forget to mention your fluency in Dutch and English!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re excited about joining our team. Mention how your skills align with our mission and values, and don’t hesitate to show off your enthusiasm for customer service.
Be Professional Yet Friendly:When writing your application, keep a professional tone but let your friendly personality come through. We value a positive attitude and good communication skills, so make sure your written words reflect that vibe!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at DFDS
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss how you would handle various customer scenarios, especially in a bilingual context. Think about examples where you've resolved issues or provided exceptional service.
✨Show Off Your Language Skills
Since fluency in Dutch and English is essential, prepare to demonstrate your language skills during the interview. You might be asked to switch between languages or respond to questions in both, so practice common phrases and customer interactions in both languages.
✨Familiarise Yourself with Digital Platforms
As you'll be using various digital platforms for customer interaction, make sure you're comfortable discussing your experience with tools like live chat, email, and WhatsApp. If you have any specific examples of how you've used these platforms effectively, be ready to share them.
✨Emphasise Teamwork and Flexibility
This role requires collaboration in a fast-paced environment, so highlight your ability to work well in a team. Share experiences that showcase your flexibility, such as adapting to different shifts or working with diverse teams, to show you're a great fit for their culture.
