At a Glance
- Tasks: Deliver top-notch customer service via phone and email while handling bookings and queries.
- Company: Join DFDS, a leading company known for its commitment to excellent customer care.
- Benefits: Enjoy competitive benefits including life assurance and a contributory pension scheme.
- Other info: Flexible shifts available, perfect for students looking for part-time work.
- Why this job: Be part of a dynamic team and enhance customer experiences across multiple platforms.
- Qualifications: Confident communicators with strong customer service skills are encouraged to apply.
The predicted salary is between 25000 - 30000 € per year.
DFDS is seeking a Customer Interaction Specialist to join their team in North Shields. In this role, you will be responsible for delivering excellent service across various platforms including phone and email. Your focus will be on handling bookings, resolving customer queries, and identifying opportunities to enhance the customer experience.
Ideal candidates are confident communicators with strong customer service skills, and flexibility is essential as the role requires working across a range of shifts. Competitive benefits are offered including life assurance and a contributory pension scheme.
Multi‑Channel Customer Care Specialist (3-Month FTC) employer: DFDS
DFDS is an excellent employer that values its employees by fostering a supportive work culture in North Shields, where teamwork and communication are at the forefront. With competitive benefits such as life assurance and a contributory pension scheme, along with opportunities for personal and professional growth, DFDS ensures that its Multi-Channel Customer Care Specialists feel valued and empowered in their roles. Join us to be part of a dynamic team dedicated to enhancing customer experiences across multiple platforms.
StudySmarter Expert Advice🤫
We think this is how you could land Multi‑Channel Customer Care Specialist (3-Month FTC)
✨Tip Number 1
Get to know DFDS and their customer service ethos. Research their values and recent news to show you’re genuinely interested in the company. This will help you stand out during interviews!
✨Tip Number 2
Practice your communication skills! Since the role involves handling bookings and resolving queries, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Be flexible and ready to adapt! The job requires working across various shifts, so highlight your availability and willingness to take on different hours. This shows you're committed and ready to jump in wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available that can help you ace the process. Don’t miss out!
We think you need these skills to ace Multi‑Channel Customer Care Specialist (3-Month FTC)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Multi-Channel Customer Care Specialist role. Highlight your experience in customer service and any relevant skills that match what DFDS is looking for.
Showcase Your Communication Skills:Since this role involves interacting with customers across various platforms, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your ability to convey information effectively.
Highlight Flexibility:Flexibility is key for this position, so don’t forget to mention your availability for different shifts. Let us know how you can adapt to the needs of the team and ensure excellent service delivery.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DFDS
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. DFDS is looking for someone who can handle bookings and resolve queries effectively, so be ready to discuss your previous experiences in similar roles and how you’ve tackled challenging situations.
✨Show Off Your Communication Skills
As a Multi-Channel Customer Care Specialist, strong communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with responding on the spot.
✨Flexibility is Key
Since the role requires working across various shifts, be prepared to discuss your availability and willingness to adapt. Highlight any past experiences where you successfully managed changing schedules or worked in dynamic environments.
✨Research DFDS and Their Values
Take some time to learn about DFDS and their commitment to customer experience. Understanding their values will help you align your answers with what they’re looking for, showing that you’re not just a good fit for the role, but also for the company culture.
