At a Glance
- Tasks: Support a busy transport team with various administrative duties and customer enquiries.
- Company: Join DFDS, a diverse team driving change together.
- Benefits: Enjoy life assurance, pension scheme, free ferry travel, and retail discounts.
- Other info: Receive full support and training to thrive in your role.
- Why this job: Be part of a friendly team and develop your skills in a dynamic environment.
- Qualifications: Experience in a busy office, strong Microsoft Office skills, and excellent communication.
The predicted salary is between 29432 - 29432 £ per year.
Do you enjoy keeping things organised and supporting a busy team behind the scenes? Are you confident handling admin tasks, working with customers, and keeping operations running smoothly? If so, you could be the newest addition to our team as an Administrator in Inverness.
Be part of the movement – and play your part.
About the role
Working Monday to Friday, 09:00–17:00, you'll support our busy transport team with a wide range of administrative duties. This is a varied role where you'll play a key part in keeping the office running smoothly and ensuring information flows accurately between teams and customers.
You will be responsible for:
- Handling customer enquiries relating to bookings and deliveries
- Completing data entry and maintaining accurate system records
- Booking daily jobs into internal systems and ensuring correct pricing
- Liaising with the planning team to provide updates on rates and delivery schedules
- Supporting the wider transport team with general administration tasks
- Responding to emails and phone queries in a timely and professional manner
- Helping to keep office processes organised and efficient
About you
You'll have previous experience working in a busy office environment, with strong Microsoft Office skills and confidence using computer systems. You'll be organised, detail‐focused, and able to manage multiple tasks at once in a fast‐paced setting.
You'll thrive in this role if you enjoy working as part of a friendly, bubbly team, and are happy to get stuck in from day one. Strong communication skills and a positive attitude are key, along with the confidence to interact with customers and colleagues. We're committed to development, so you'll also receive full support and training on our internal systems.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Be a valued member of a diverse team at DFDS and help drive change together. While you're with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Now about what we can give you. You'll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we'd love to hear from you. Please send us your CV as soon as possible, as we're keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Administrator in Inverness employer: DFDS
At DFDS, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture where every team member is valued. As an Administrator in Inverness, you'll enjoy a range of benefits including life assurance, a contributory pension scheme, and access to extensive wellbeing resources, all while working in a dynamic environment that fosters personal and professional growth. Join us to be part of a diverse team that thrives on collaboration and innovation, ensuring you have the tools and support needed to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Inverness
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DFDS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DFDS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator in Inverness
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DFDS:Your cover letter is your chance to shine! Tell us why you want to work at DFDS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DFDS!
How to prepare for a job interview at DFDS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
