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- Tasks: Manage incident claims and coordinate equipment movements across our network.
- Company: Join a leading company that values community and teamwork.
- Benefits: Enjoy life assurance, pension scheme, free ferry travel, and wellness support.
- Why this job: Be part of a critical infrastructure and make a real impact.
- Qualifications: Experience in logistics or transport planning with strong organisational skills.
- Other info: Diverse and inclusive team with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as an Equipment & Claims Controller. Be part of the movement - and play your part.
About the role
Working Monday to Friday, 08:00–17:00, you’ll play a key role in managing incident claims while also planning and monitoring equipment and container movements across the network. This position blends operational coordination with detailed administrative and analytical work, requiring a strong ability to prioritise and handle multiple responsibilities.
You will be responsible for:
- Managing damage claims relating to trailers, containers, equipment, and third‑party incidents
- Liaising with repair agents, internal claims handlers, and operational teams for timely case progression
- Gathering and validating incident evidence including telematics, photographs, CCTV, and statements
- Maintaining accurate claim files, logs, trackers, and performance reports
- Planning and coordinating container and equipment movements, ensuring correct availability and utilisation
- Monitoring live equipment status, resolving operational delays or shortages, and maintaining depot/yard levels
- Keeping accurate records of bookings, equipment flows, and movement data, supporting compliance and reporting
About you
You’ll have experience in logistics, fleet operations, container management or transport planning, with the ability to confidently manage both claims and equipment control responsibilities. Strong organisational skills, high attention to detail, and the ability to prioritise in a fast‑paced environment are essential. You’ll bring excellent communication and stakeholder management skills, along with strong IT literacy and confidence working with fleet or equipment management systems. Experience in insurance claims or incident handling is an advantage, as is an understanding of port operations and equipment utilisation.
You’ll thrive in this role if you’re calm, professional, and solutions‑focused, with the ability to interpret operational and claims data and act proactively. A collaborative mindset, strong documentation skills, and the ability to remain composed under pressure will set you up for success.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
Equipment & Claims Controller in Immingham employer: DFDS
Contact Detail:
DFDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Equipment & Claims Controller in Immingham
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and transport industry on LinkedIn. Join relevant groups and engage in discussions. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they align with your skills. This will help you stand out as someone who’s genuinely interested in being part of the team.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to claims management and equipment control. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our movement and contributing to our mission.
We think you need these skills to ace Equipment & Claims Controller in Immingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your logistics, fleet operations, or claims management experience to show us you’re the right fit for the Equipment & Claims Controller role.
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, give examples of how you've successfully managed multiple responsibilities in the past. We want to see how you prioritise tasks and keep everything running smoothly!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements, so we can easily see how you’d contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at DFDS
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of equipment management and claims handling. Brush up on logistics terminology and be ready to discuss your previous experiences in these areas. This will show that you're not just interested in the role, but that you’re also knowledgeable about it.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples of how you've successfully managed multiple tasks or projects in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your attention to detail and prioritisation skills.
✨Communicate Clearly
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've liaised with different teams or stakeholders in previous roles, and how you resolved any conflicts or challenges that arose.
✨Stay Calm Under Pressure
This job can get hectic, so it's important to demonstrate your ability to remain composed. Think of a time when you faced a stressful situation at work and how you handled it. Share this during the interview to illustrate your solutions-focused mindset and resilience.