At a Glance
- Tasks: Coordinate freight movement, manage bookings, and ensure timely vessel operations.
- Company: Dynamic shipping company focused on customer service and operational efficiency.
- Benefits: Life assurance, pension scheme, free ferry travel, and extensive employee support.
- Other info: Flexible shift patterns and opportunities for continuous learning and improvement.
- Why this job: Join a fast-paced environment and make a real impact in logistics and customer service.
- Qualifications: Organised, proactive, with strong communication skills and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Customer and Vessel Services Coordinator position ensures safe, efficient, and timely movement of freight through ports. Works with customers, terminal operations, vessel crews and internal stakeholders to manage bookings, monitor vessel schedules, coordinate port activities and ensure all operational and customs documentation is completed accurately.
Shift Patterns: Two shift patterns available: Monday – Friday and 4 on 4 off.
Responsibilities:
- Manage customer bookings by ensuring vessel capacity, customer allocations, and sailing schedules are maintained, while accurately processing bookings within agreed service levels.
- Coordinate vessel arrivals, berthing, and sailings by liaising with terminals, pilotage authorities, customers, and internal departments to minimise delays and maintain operational efficiency.
- Prepare, process, and verify all operational documentation, including customs clearances, hazardous cargo notifications, export paperwork, and pre-arrival/post-sailing documentation.
- Monitor operational systems, including Phoenix and GTMS, to identify and resolve discrepancies, working collaboratively with terminal operations and other stakeholders to maintain service standards.
- Deliver exceptional customer service by proactively communicating schedule changes, vessel delays, and operational updates while ensuring compliance with company procedures, regulatory requirements, and safety standards.
- Support cross‑functional projects in collaboration with the Route Director and Customer Experience team.
Qualifications:
- Proactive, organised, and customer‑focused individual comfortable working across multiple systems and managing competing priorities.
- Excellent communication skills with confidence to engage a wide range of stakeholders.
- Strong IT skills and attention to detail.
- Ability to remain calm and professional under pressure.
- Experience within shipping, logistics, or customs is advantageous.
- Positive attitude, willingness to learn and commitment to continuous improvement.
Benefits:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including proactive financial, emotional, mental, and physical health care support, face‑to‑face counselling, fast 24/7 access to a GP, second medical opinion and legal support for colleagues and their families
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and more
- Access to myStrength, a wellbeing platform, and mental health first aid opportunities, plus support webinars focused on positive wellbeing
Customer and Vessel Services Coordinator in Immingham employer: DFDS
DFDS is an exceptional employer that values diversity and fosters a collaborative work culture in the vibrant city of Aberdeen. With a strong commitment to employee growth, we offer numerous opportunities for professional development and career advancement, alongside competitive benefits that support work-life balance. Join us to be part of a forward-thinking team dedicated to operational excellence and commercial success.
